Upon completing the ProQual Level 4 NVQ Diploma in Business Administration, learners will be equipped with a comprehensive set of skills and knowledge that will enable them to excel in advanced administrative roles. The key learning outcomes of this course include:

Resolve administrative problems

• Understand the principles underpinning the resolution of administrative problems
• Be able to identify administrative problems
• Be able to resolve administrative problems

Manage the work of an administrative function

• Understand the management of an administrative function
• Be able to organise the work of an administrative function
• Be able to manage administrative workflows

Communicate in a business environment

• Understand business communication models, systems and processes
• Be able to communicate in writing in business
• Be able to communicate verbally in business

Manage personal and professional development

• Be able to identify personal and professional development requirements
• Be able to fulfil a personal and professional development plan
• Be able to maintain the relevance of a personal and professional development plan

Contribute to the design and development of an information system

• Understand informBe able to contribute to the specification of an information system ation system design requirements
• Be able to contribute to the specification of an information system
• Be able to recommend options for the development of an information system

Manage information systems

• Understand the management of information systems
• Be able to set up information system processes
• Be able to manage an information system

Prepare specifications for contracts

• Understand the principles supporting the preparation of specifications for contracts
• Be able to prepare specifications for contracts

Manage events

• Understand the management of an event
• Be able to manage the planning of an event
• Be able to manage an event
• Be able to follow up an event

Support environmental sustainability in a business environment

• Understand the principles supporting environmental sustainability in a business environment
• Be able to implement best practice in environmental sustainability in a business environment

Contribute to the improvement of business performance

• Understand the principles of resolving business problems
• Understand improvement techniques and processes
• Be able to solve problems in business
• Be able to contribute to the improvement of activities

Monitor information systems

• Understand how information systems are used
• Be able to monitor information systems

Negotiate in a business environment

• Understand the principles underpinning negotiation
• Be able to prepare for business negotiations
• Be able to carry out business negotiations

Evaluate the provision of business travel or accommodation

• Understand the provision of business travel or accommodation arrangements
• Be able to evaluate the quality of organisational business travel or accommodation arrangements
• Be able to recommend improvements to organisational business travel or accommodation arrangements

Develop a presentation

• Understand how to develop a presentation
• Be able to develop a presentation

Manage an office facility

• Understand the management of an office facility
• Be able to manage and maintain an office facility

Deliver a presentation

• Understand the principles underpinning the delivery of presentations
• Be able to prepare to deliver a presentation
• Be able to deliver a presentation

Analyse and present business data

• Understand the analysis and presentation of business data
• Be able to analyse quantitative and qualitative business data
• Be able to present the analysis of business data

Create bespoke business documents

• Understand how to create bespoke business documents
• Be able to design bespoke business documents
• Be able to create bespoke business documents

Manage a budget

• Understand how to identify financial requirements
• Understand how to set budgets
• Be able to manage a budget
• Be able to evaluate the use of a budget

Manage knowledge in an organization

• Understand the principles of knowledge management
• Be able to identify knowledge to be managed within an organization
• Be able to manage knowledge within an organization

Develop working relationships with stakeholders

• Understand working relationships with stakeholders
• Be able to determine the scope for collaboration with stakeholders
• Be able to develop productive working relationships with stakeholders
• Be able to evaluate relationships with stakeholders

Recruitment, selection and induction practice

• Understand the principles and theories underpinning recruitment, selection and induction practice
• Be able to recruit people into an organization
• Be able to select appropriate people for the role
• Be able to induct people into an organization

Develop and maintain professional networks

• Understand the principles of effective networking
• Be able to identify professional networks for development
• Be able to maintain professional networks

Manage physical resources

• Be able to identify the need for physical resources
• Be able to obtain physical resources
• Be able to manage the use of physical resources

Prepare for and support quality audits

• Understand the principles underpinning the management of quality
• Be able to prepare for quality audits
• Be able to support quality audits

Manage business risk

• Understand the management of business risk
• Be able to address business risk
• Be able to mitigate business risk

Encourage learning and development

• Understand the principles of learning and development
• Be able to support individuals' learning and development
• Be able to evaluate individuals’ learning and development

Manage a project

• Understand the management of a project
• Be able to plan a project
• Be able to manage a project
• Be able to evaluate the effectiveness of a project

Initiate and implement operational change

• Understand the implementation of operational change
• Be able to plan for operational change
• Be able to manage operational change
• Be able to evaluate the effectiveness of operational change

Conduct quality audits

• Understand the principles underpinning the management of quality
• Be able to prepare to carry out quality audits
• Be able to conduct quality audits

Develop and implement an operational plan

• Understand the principles of operational planning
• Be able to develop an operational plan
• Be able to implement an operational plan
• Be able to evaluate the effectiveness of an operational plan

Design business processes

• Understand techniques and tools that support the design of business processes
• Be able to develop business processes
• Be able to evaluate the effectiveness of business processes

Optimise the use of technology

• Understand the principles underpinning the optimisation of technology
• Be able to scope the use of technology
• Be able to optimise the use of technological solutions
• Be able to manage the use of technology

Establish business risk management processes

• Understand business risk management models and techniques
• Be able to develop business risk management processes
• Be able to evaluate the effectiveness of business risk management processes

Promote equality of opportunity, diversity and inclusion

• Understand the principles underpinning equality, diversity and inclusion in the workforce
• Be able to evaluate organisational strategies, policies and practices which address equality, diversity and inclusion requirements
• Be able to promote equality, diversity and inclusion policies and practices

Manage team performance

• Understand the management of team performance
• Be able to allocate and assure the quality of work
• Be able to manage communications within a team

Manage individuals’ performance

• Understand the management of underperformance in the workplace
• Be able to manage individuals' performance in the workplace

Manage conflict within a team

• Understand the principles of conflict management
• Be able to reduce the potential for conflict within a team
• Be able to deal with conflict within a team

Implement and maintain business continuity plans and processes

• Be able to plan for the implementation of business continuity plans and processes
• Be able to implement business continuity plans and processes
• Be able to maintain the fitness for purpose of on-going business continuity plans and processes

Procure products and/or services

• Be able to identify procurement requirements
• Be able to select suppliers
• Be able to buy products and/or services

Collaborate with other departments

• Understand how to collaborate with other departments
• Be able to identify opportunities for collaboration with other departments
• Be able to collaborate with other departments

Chair and lead meetings

• Be able to prepare to lead meetings
• Be able to chair and lead meetings
• Be able to deal with post-meeting matters

Champion customer service

• Understand how to champion customer service
• Be able to identify the scope for improvements to customer service
• Be able to champion customer service

Encourage innovation

• Be able to identify opportunities for innovation
• Be able to generate and test ideas for innovation and improvement
• Be able to implement innovative ideas and improvements