Qualifi Level 5 Extended Diploma in Hospitality and Tourism Management

(Ofqual-Regulated Qualification)

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Extended Diploma in Hospitality and Tourism Management Overview

The Qualifi Level 5 Extended Diploma in Hospitality and Tourism Management is a globally recognised qualification designed to develop advanced knowledge and professional skills required for success in the dynamic international hospitality and tourism industry. This qualification is ideal for individuals aspiring to build rewarding careers in hotels, resorts, travel agencies, event management, airline services, and global tourism operations.

The programme provides a comprehensive understanding of key areas such as hospitality operations, tourism management, customer service excellence, marketing in hospitality, sustainable tourism, human resource management, and strategic business planning. Learners gain the ability to manage complex service environments, enhance customer experiences, and contribute effectively to organisational success in a highly competitive global industry.

This diploma also focuses on developing essential managerial and leadership skills, including communication, problem-solving, decision-making, and operational efficiency. It prepares learners to meet international hospitality standards while adapting to evolving trends in global travel and tourism.

The Qualifi Level 5 Extended Diploma in Hospitality and Tourism Management is suitable for aspiring managers, entrepreneurs, and professionals seeking career progression or higher education pathways. With its industry-relevant curriculum and internationally aligned framework, this qualification opens doors to diverse global opportunities and equips learners with the confidence and expertise needed to excel in the hospitality and tourism sector.

Prerequisites

Course Entry Requirements

Learners for the Extended Diploma in Hospitality and Tourism Management are expected to meet the following criteria:

  • Age Requirement: The Learners must be at least 18 years old.
  • Educational Requirements: Learners are generally required to hold a Level 4 qualification or an equivalent recognised certification in hospitality, tourism, business management, or a related field.
  • Experience: Learners with relevant professional experience in hospitality, tourism, travel, hotel operations, or customer service roles may also be considered for entry.
  • English Language Proficiency: Learners should possess a good understanding of English language communication, as the course involves professional reports, technical documentation, and assessments.

Course Content

Industry-Focused Study Modules for Professional Development

The Extended Diploma in Hospitality and Tourism Management qualification consists of 8 mandatory units of 240 credits for the completed qualification.

Mandatory Units 

  1. Sustainability in Tourism and Hospitality Management
  2. Operations Management in Tourism and Resort Operations
  3. Management of Visitor Attractions
  4. Employability and Development in the Hospitality Industry
  5. Tourism Destination Management
  6. Entrepreneurship in Tourism and Hospitality Management
  7. Cultural Tourism Management
  8. Research Project

Course Features

Duration: 6 to 18 months

240 Credits

Online Learning

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Learning Outcomes

Master Strategic Operations in Hospitality and Tourism Sectors

Sustainability in Tourism and Hospitality Management

  • Evaluate the rationale for, and the different approaches used for planning and development in the travel, tourism and hospitality industries.
  • Understand the concept of sustainability and the plan to achieve sustainable tourism and hospitality.
  • Analyse the issues that impact on the planning and development of sustainable tourism and hospitality.

Operations Management in Tourism and Resort Operations

  • Demonstrate knowledge on the tour operator’s industry within the travel and tourism sector.
  • Evaluate the stages involved in constructing and marketing holidays.
  • Understand the function and structure of resort operations.
  • Understand how to develop a business strategy for a resort/tourist operation.

Management of Visitor Attractions

  • Assess the importance of visitor attractions and the impacts of tourism.
  • Understand tourist Motivation theories and the needs of different types of visitors.
  • Evaluate the techniques used to manage visitor attractions and their impact on sustainability.

Employability and Development in Hospitality Industry

  • Evaluate one’s own performance and recommend improvements.
  • Develop interpersonal skills to support effective performance in the hospitality industry.
  • Understand team and group working.

Tourism Destination Management

  • Understand the current trends that affect national and international tourist destinations.
  • Examine the characteristics of tourist destinations and the relationship to their appeal.
  • Evaluate the characteristics of tourist destinations and their impact on tourists and tourism

Entrepreneurship in Tourism and Hospitality Management

  • Understand the skills and characteristics an entrepreneur needs in the travel and tourism industry.
  • Understand the development of enterprises in the travel and tourism industry.
  • Develop a business start-up plan for a niche market in the travel and tourism industry.

Cultural Tourism Management

  • Evaluate the development and purpose of the heritage and cultural sector in the travel and tourism industry.
  • Understand the roles and responsibilities of organisations in the heritage and cultural sector.
  • Evaluate the role and methods of interpreting the visitor experience within the heritage and culture sector.

Research Project

  • Carry out a research project Considering the relevant aspects.
  • Evaluate and present the outcomes of the research project
  • Develop a research proposal.

Course Benefits

Gain Internationally Recognised Skills for Service Industry Success

Benefits Of Extended Diploma in Hospitality and Tourism Management

  • Gain internationally recognised knowledge and skills relevant to the global hospitality and tourism industry.
  • Develop practical expertise in hotel operations, tourism management, and customer service excellence.
  • Enhance career opportunities in hotels, resorts, travel agencies, airlines, and event management sectors.
  • Build strong leadership, communication, and team management skills for supervisory and managerial roles.
  • Improve problem-solving and decision-making abilities in dynamic service environments.
  • Understand global tourism trends, sustainable practices, and industry best standards.
  • Strengthen operational and strategic management skills for hospitality businesses.
  • Increase employability with an industry-focused and career-oriented qualification.
  • Gain confidence to manage customer experiences and service quality effectively.
  • Prepare for progression to higher education or advanced professional qualifications.
  • Learn real-world hospitality practices applicable across international organisations.
  • Support long-term career growth in the fast-growing global tourism and hospitality sector.

Core Skills You Will Develop

Develop Strong Customer Service and Operational Management Skills

Core Skills Developed Through Extended Diploma in Hospitality and Tourism Management

  • Develop strong customer service skills to deliver high-quality guest experiences in hospitality and tourism environments.
  • Gain operational management skills to effectively handle hotel, resort, and tourism-related business activities.
  • Build leadership and team management abilities for supervising staff and coordinating service operations.
  • Strengthen communication and interpersonal skills to interact professionally with diverse international customers.
  • Learn problem-solving and decision-making skills to manage operational challenges in dynamic service settings.
  • Develop strategic planning and organisational skills to improve efficiency in hospitality and tourism businesses.
  • Gain knowledge of tourism operations, travel services, and hospitality industry standards and practices.
  • Enhance marketing and promotional skills for hospitality services and tourism products.
  • Build financial awareness for budgeting, cost control, and revenue management in hospitality operations.
  • Understand sustainable tourism practices and responsible business operations in global markets.
  • Improve time management and multitasking skills for fast-paced service environments.
  • Develop adaptability and cultural awareness for working in international hospitality and tourism sectors.

Career Opportunities

Open Doors to Global Careers in Hospitality and Tourism Industry

Career Opportunities After Extended Diploma in Hospitality and Tourism Management

Hotel Manager / Assistant Hotel Manager

  • Oversee daily hotel operations and ensure smooth service delivery.
  • Manage staff performance, guest satisfaction, and operational efficiency.
  • Handle budgeting, planning, and quality control in hospitality settings.

Front Office Manager

  • Supervise reception and guest services departments.
  • Ensure excellent customer service and smooth check-in/check-out processes.
  • Manage reservations, guest inquiries, and front desk operations.

Travel Consultant

  • Assist clients in planning travel itineraries and holiday packages.
  • Provide information on destinations, visas, and travel arrangements.
  • Support booking processes for flights, hotels, and tours.

Tourism Officer

  • Promote tourism destinations and manage tourism development activities.
  • Work with travel boards, agencies, and government tourism departments.
  • Support marketing campaigns for local and international tourism.

Event Coordinator

  • Plan and manage corporate events, conferences, and social functions.
  • Coordinate vendors, venues, and event logistics.
  • Ensure smooth execution of events within budget and timelines.

Guest Relations Manager

  • Handle guest complaints and ensure high levels of customer satisfaction.
  • Build strong relationships with clients and repeat customers.
  • Maintain service quality standards across hospitality operations.

Airline Customer Service Agent

  • Assist passengers with bookings, check-ins, and travel queries.
  • Provide support at airport counters and customer service desks.
  • Ensure smooth passenger experience and service coordination.

Restaurant Manager

  • Manage restaurant operations, staff, and customer service quality.
  • Oversee food service standards, inventory, and cost control.
  • Ensure customer satisfaction and operational efficiency.

Event and Tourism Executive

  • Support planning and execution of tourism and hospitality projects.
  • Assist in marketing, promotions, and client management.
  • Coordinate with partners to enhance tourism experiences.

FAQs About Qualifi Level 5 Extended Diploma in Hospitality and Tourism Management

Yes, the diploma is designed to meet international hospitality and tourism standards, making it highly valuable for global career opportunities in hotels, travel, and tourism industries.

Yes, the course focuses on real-world hospitality and tourism practices, helping learners apply theoretical knowledge in practical service environments.

Yes, the programme equips learners with management and operational skills needed to start or manage hospitality and tourism-related businesses.

Employers value customer service excellence, leadership, communication, operational management, and problem-solving skills developed during the course.

Yes, the Qualifi Level 5 qualification follows internationally recognised standards, making it relevant and respected in global job markets.

For detailed information about course fees, payment options, and enrolment, please feel free to contact our team through our Contact Page: 👉 Contact Us or whatsapp us.

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