ProQual Level 6 NVQ Diploma in Construction Site Management-Tunnelling (UK Ofqual-regulated Course)

Mandatory Units

Developing and maintaining good occupational working relationships in the workplace

• Identify everyone you need to work with, including clients, engineers, subcontractors, and the public
• Build and maintain positive working relationships based on trust and respect
• Communicate clearly and politely with different people in different situations
• Deal with disagreements and problems in a calm and professional way
• Keep records of any issues or important conversations as needed

Allocating work and monitoring people's performance in the workplace

• Understand the skills and strengths of each team member
• Give out work tasks that match each person's ability and experience
• Explain clearly what you expect, including deadlines and quality standards
• Check how well individuals and the team are performing against targets
• Give helpful feedback and extra training where needed
• Take action if someone's performance is not good enough

Contributing to the identification of a work team in the workplace

• Decide when a formal or informal team is needed for a project
• Clearly define each person's role and who they report to
• Choose team members based on their skills, experience, and availability
• Set team goals that match the project and company aims
• Write down the team structure and share it with everyone
• Change the team if project needs change

Establishing, implementing and maintaining organisational systems for managing health, safety, welfare and wellbeing in the workplace

• Create health and safety rules that suit your workplace, including tunnelling risks
• Set up systems to spot hazards, assess risks, and control dangers
• Put in place procedures for reporting accidents and investigating incidents
• Look after the wellbeing and mental health of your team
• Follow all UK health and safety laws, including CDM regulations
• Regularly check and update your systems to keep them effective and legal

Establishing, controlling and monitoring environmental factors and sustainability in the workplace

• Identify things on site that could harm the environment, such as dust, noise, water discharge, or waste
• Put controls in place to reduce pollution, waste, and energy use
• Follow environmental laws and company policies
• Track how well you are doing on waste, energy, water, and carbon emissions
• Encourage sustainable practices like recycling and using less energy
• Keep records of environmental data for checks and audits

Evaluating and confirming work methods in the workplace

• Look at different ways of doing a job, especially for tunnelling activities
• Check each method for safety, cost, quality, speed, and environmental impact
• Choose the best method based on the facts
• Get agreement on the chosen method from clients, designers, or engineers
• Write down the method and explain it to the team
• Watch how it works and change it if needed

Planning the preparation of the site for the project in the workplace

• Read project documents to understand what site preparation is needed for tunnelling
• Plan the order of work, including access roads, compound setup, and utility connections
• Work out what resources you need, including people, machines, and materials
• Think about safety, access, and environmental issues
• Create a realistic schedule with key dates
• Talk to utility companies, local councils, and emergency services as needed

Monitoring project activities in the workplace

• Set up ways to track project activities against the plan
• Regularly check progress, resources, quality, and safety
• Spot any differences from the schedule, budget, or specifications
• Find out why differences happened and tell the right people
• Take action to get things back on track
• Keep accurate records of everything you monitor

Ensuring that work activities and resources meet project work requirements in the workplace

• Understand project drawings, specifications, and work requirements for tunnelling
• Check that you have enough people, materials, and machines for the job
• Make sure work meets quality, safety, and environmental standards
• Spot any shortages or problems quickly
• Take action to fix problems or report them upwards
• Keep proof that work meets requirements for audits and handover

Organising, controlling and monitoring supplies of materials in the workplace

• Work out what materials you will need from project plans and schedules
• Set up systems for ordering, receiving, and storing materials, including shotcrete and linings
• Check stock levels and reorder before you run out
• Track how materials are used and investigate any waste
• Store materials safely and protect them from damage
• Keep accurate stock records for finance and audits

Identifying and maintaining communication systems and organisational procedures in the workplace

• Choose communication systems that work for your project and team, including underground communication
• Set up reporting lines, meeting schedules, and ways to store documents
• Make sure everyone understands and uses the systems correctly
• Keep records like meeting minutes, logs, and emails
• Check if communication systems are working well and improve them if needed
• Follow company rules for managing information and protecting data

Controlling project progress against agreed quality standards in the workplace

• Understand the quality standards and inspection requirements for tunnelling work
• Set up points where work will be checked and tested, including ground support and linings
• Monitor work to make sure it meets quality standards and tolerances
• Record any faults, defects, or problems in a systematic way
• Take action to fix problems and check that the solution works
• Keep quality records for clients and regulators to see

Controlling project progress against agreed programmes in the workplace

• Understand the project programme, including key dates and deadlines
• Regularly compare actual progress to the planned programme
• Spot delays, find out why they happened, and see what else they will affect
• Take action to catch up on lost time if possible
• Update the programme to show real progress and new forecasts
• Tell everyone involved about changes to the programme

Managing your personal development in the workplace

• Look honestly at your own skills and knowledge
• Identify areas where you need to improve or learn more
• Create a personal development plan with realistic goals and timescales
• Find and take up learning opportunities like training or mentoring
• Take responsibility for your own growth and learning
• Regularly check your progress and update your plan

Establishing dimensional control criteria in the workplace

• Read drawings and specifications to understand dimensional requirements for tunnelling
• Set up reference points, datums, and control networks on site and underground
• Check that tunnelling work is in the correct position, level, and alignment
• Monitor dimensions throughout the excavation and lining process
• Spot and fix any deviations outside allowed tolerances
• Keep records of dimensional checks for handover

Controlling project quantities and costs in the workplace

• Understand the bill of quantities, cost estimates, and budget
• Track how much material, labour, and machine time you actually use
• Regularly check spending against the budget
• Spot differences, find out why they happened, and work out the cost impact
• Report cost performance to senior managers or clients
• Take action to control costs without harming safety or quality

Managing the project handover in the workplace

• Understand what needs to be handed over from the contract documents
• Prepare all completion documents, including as-built drawings, manuals, and certificates
• Inspect the work to make sure it meets quality and safety standards
• Arrange formal handover meetings with the client and end users
• Manage the snagging list and fix any remaining defects
• Get formal acceptance and close out the project

Planning tunnelling activities in the workplace

• Identify the unique dangers and challenges of tunnelling work
• Plan the order of excavation and the systems that will support the ground
• Specify ventilation, lighting, communication, and emergency systems for underground work
• Plan how to monitor ground movements, water ingress, and air quality
• Work with geotechnical, structural, and specialist engineers
• Produce a tunnelling plan that follows regulations and guidance

Managing the installation, maintenance, monitoring and removal of temporary works in the workplace

• Identify what temporary works are needed for tunnelling (e.g., ground support, shoring, ventilation ducts)
• Plan installation according to design and safety requirements
• Monitor temporary works while they are in use to make sure they are safe
• Arrange regular inspections, testing, and maintenance
• Follow safety regulations and design assumptions
• Plan and supervise safe removal when temporary works are no longer needed

Optional Units (Choose ONE)

Enabling learning opportunities in the workplace

• Identify what learning or training your team members need
• Create a supportive environment where people feel safe to ask questions
• Provide on-the-job coaching, instruction, and guidance
• Point people towards formal training courses if needed
• Check whether learning activities have been effective
• Keep records of learning opportunities and results

Providing customer services in the construction workplace

• Understand what your customers need and expect
• Communicate politely and professionally at all times
• Respond quickly and helpfully to questions and complaints
• Handle difficult situations, delays, or problems with tact
• Ask for feedback and use it to improve your service
• Keep records of customer interactions and what was done

Supervising tunnelling activities in the workplace

• Oversee excavation, ground support, and lining operations
• Check ventilation, lighting, communication, and emergency systems
• Make sure all team members know and follow emergency procedures
• Check that tunnelling safety rules and method statements are followed
• Act quickly if ground conditions or hazards change
• Keep accurate records of supervision and shift reports

Identifying, allocating and planning the deployment and use of plant, equipment or machinery in the workplace

• Work out what machines and equipment the project needs, including tunnel boring machines
• Plan when and where each machine will be used to avoid delays
• Only give machines to trained and authorised operators
• Track machine usage, performance, and availability
• Make sure machines are maintained, inspected, and meet legal requirements
• Keep accurate records of where machines are and their condition

Evaluating feedback and making recommendations in the workplace

• Collect feedback from your team, clients, and other stakeholders
• Analyse feedback to find strengths and areas to improve
• Tell the difference between personal opinions and facts
• Turn your analysis into clear, practical recommendations
• Present recommendations in a way that helps decision-makers
• Follow up to see if your recommendations were acted on

Additional Units (Not Mandatory)

Planning highways maintenance and repair activities in the workplace

• Check the condition of roads from surveys and data
• Plan maintenance work to cause as little traffic disruption as possible
• Choose the right materials, methods, and equipment for repairs
• Follow traffic management, safety, and environmental rules
• Work with utility companies, councils, and emergency services
• Produce a practical, costed, and safe highways maintenance plan

Planning activities to traditional and heritage buildings and structures in the workplace

• Identify the special features and constraints of heritage buildings
• Research conservation laws, guidance, and best practice
• Plan work in a way that protects historic fabric and character
• Identify the specialist skills, materials, and techniques needed
• Work with conservation officers and heritage bodies
• Produce a heritage-sensitive construction plan

Supervising activities to traditional and heritage buildings and structures in the workplace

• Make sure all work follows conservation rules and approvals
• Supervise specialist trades to protect historic fabric
• Check that the right materials, methods, and skills are being used
• Work with conservation officers during the job
• Deal with any damage, mistakes, or unexpected finds immediately
• Keep records of heritage work for compliance and the future

Planning demolition activities in the workplace

• Understand the size, complexity, and risks of the demolition work
• Plan the demolition in safe, logical stages
• Identify the machines, equipment, and safety measures needed
• Plan how to manage waste, recycle materials, and protect the environment
• Follow all regulations, including CDM and asbestos rules
• Produce a full demolition plan for approval

Planning and scheduling the maintenance activities of property, services or systems in the workplace

• Identify maintenance needs from inspections and reports
• Decide what is most urgent and important
• Plan the people, materials, and access needed
• Create a realistic maintenance schedule with timelines
• Work with other activities to cause as little disruption as possible
• Watch how the plan works and change it if needed

Planning the installation of retrofit works in the workplace

• Check if a building is suitable for retrofit (e.g., insulation, heat pumps)
• Choose energy efficiency or low-carbon measures that work for the building
• Plan the order of work to cause minimal disruption
• Identify the skills, materials, machines, and safety measures needed
• Follow building regulations, funding rules, and standards
• Produce a retrofit installation plan for approval

Managing installation, commissioning and handover of retrofit works in the workplace

• Oversee the installation of retrofit measures to quality and safety standards
• Plan commissioning to check that everything works as it should
• Test systems, fix any problems, and retest
• Prepare handover documents including user guides
• Make sure users understand how the new systems work
• Get formal completion and sign-off