Upon completing the ProQual Level 4 NVQ Diploma in Management, learners will have achieved a range of advanced skills and competencies essential for effective management and leadership. Here’s a detailed overview of the key learning outcomes:

Provide leadership and management

• Understand the principles supporting leadership and management
• Be able to engage and inspire stakeholders and colleagues
• Be able to deliver results

Develop and implement an operational plan

• Understand the principles of operational planning
• Be able to develop an operational plan
• Be able to implement an operational plan
• Be able to evaluate the effectiveness of an operational plan

Develop working relationships with stakeholders

• Understand working relationships with stakeholders
• Be able to determine the scope for collaboration with stakeholders
• Be able to develop productive working relationships with stakeholders
• Be able to evaluate relationships with stakeholders

Manage personal and professional development

• Be able to identify personal and professional development requirements
• Be able to fulfil a personal and professional development plan
• Be able to maintain the relevance of a personal and professional development plan

Develop and maintain professional networks

• Understand the principles of effective networking
• Be able to identify professional networks for development
• Be able to maintain professional networks

Encourage learning and development

• Understand the principles of learning and development
• Be able to support individuals' learning and development
• Be able to evaluate individuals’ learning and development

Initiate and implement operational change

• Understand the implementation of operational change
• Be able to plan for operational change
• Be able to manage operational change
• Be able to evaluate the effectiveness of operational change

Discipline and grievance management

• Understand the principles supporting the management of discipline and grievance cases
• Be able to manage a disciplinary case
• Be able to manage a grievance

Manage a tendering process

• Be able to develop a tender specification
• Be able to manage a tendering exercise
• Be able to negotiate the award of contracts

Be able to negotiate the award of contracts

• Be able to identify the need for physical resources
• Be able to obtain physical resources
• Be able to manage the use of physical resources

Prepare for and support quality audits

• Understand the principles underpinning the management of quality
• Be able to prepare for quality audits
• Be able to support quality audits

Conduct quality audits

• Understand the principles underpinning the management of quality
• Be able to prepare to carry out quality audits
• Be able to conduct quality audits

Manage a budget

• Understand how to identify financial requirements
• Understand how to set budgets
• Be able to manage a budget
• Be able to evaluate the use of a budget

Manage a project

• Understand the management of a project
• Be able to plan a project
• Be able to manage a project
• Be able to evaluate the effectiveness of a project

Manage business risk

• Understand the management of business risk
• Be able to address business risk
• Be able to mitigate business risk

Manage knowledge in an organization

• Understand the principles of knowledge management
• Be able to identify knowledge to be managed within an organization
• Be able to manage knowledge within an organization

Manage redundancy and redeployment

• Understand the management of redundancy
• Understand the principles of redeployment
• Be able to manage a redundancy
• Be able to manage the redeployment of staff

Promote equality, diversity and inclusion in the workplace

• Understand the organisational aspects of equality, diversity and inclusion in the workplace
• Understand the personal aspects of equality, diversity and inclusion in the workplace
• Be able to support equality, diversity and inclusion in the workplace

Manage team performance

• Understand the management of team performance
• Be able to allocate and assure the quality of work
• Be able to manage communications within a team

Manage individuals’ performance

• Understand the management of underperformance in the workplace
• Be able to manage individuals' performance in the workplace

Manage individuals' development in the workplace

• Be able to carry out performance appraisals
• Be able to support the learning and development of individual team members

Chair and lead meetings

• Be able to prepare to lead meetings
• Be able to chair and lead meetings
• Be able to deal with post-meeting matters

Manage conflict within a team

• Understand the principles of conflict management
• Be able to reduce the potential for conflict within a team
• Be able to deal with conflict within a team

Procure products and/or services

• Be able to identify procurement requirements
• Be able to select suppliers
• Be able to buy products and/or services

Implement and maintain business continuity plans and processes

• Be able to plan for the implementation of business continuity plans and processes
• Be able to implement business continuity plans and processes
• Be able to maintain the fitness for purpose of on-going business continuity plans and processes

Collaborate with other departments

• Understand how to collaborate with other departments
• Be able to identify opportunities for collaboration with other departments
• Be able to collaborate with other departments

Support remote or virtual teams

• Be able to assess the support needed by remote or virtual teams
• Be able to support remote or virtual teams

Contribute to the development of a strategic plan

• Understand the principles of strategic planning
• Be able to analyse the factors affecting the development of strategic plans
• Be able to make a contribution to a strategic plan

Design business processes

• Understand techniques and tools that support the design of business processes
• Be able to develop business processes
• Be able to evaluate the effectiveness of business processes

Develop and manage collaborative relationships with other organisations

• Understand the principles of effective collaboration with other organisations
• Be able to identify external collaborative relationships to be developed
• Be able to collaborate with other organisations

Optimise the use of technology

• Understand the principles underpinning the optimisation of technology
• Be able to scope the use of technology
• Be able to optimise the use of technological solutions
• Be able to manage the use of technology

Manage product and/or service development

• Understand the development of new or improved products and/or services
• Be able to establish the need for new or improved products and/or services
• Be able to manage the development of new or improved products and/or services

Encourage innovation

• Be able to identify opportunities for innovation
• Be able to generate and test ideas for innovation and improvement
• Be able to implement innovative ideas and improvements

Manage the impact of work activities on the environment

• Understand how to support environmentally-friendly working practices
• Be able to organise work so as to minimise the impact on the environment
• Be able to manage the environmental impact of the use of resources

Recruitment, selection and induction practice

• Understand the principles and theories underpinning recruitment, selection and induction practice
• Be able to recruit people into an organization
• Be able to select appropriate people for the role
• Be able to induct people into an organization

Manage Health and Safety in own area of responsibility

• Understand responsibilities and liabilities in relation to health and safety legislation
• Understand how to assess, monitor and minimise health and safety risks in own area of responsibility
• Be able to review health and safety policy in own area of responsibility
• Be able to communicate health and safety policy in own area of responsibility
• Be able to monitor health and safety in own area of responsibility

Contribute to the design and development of an information system

• Understand information system design requirements
• Be able to contribute to the specification of an information system
• Be able to recommend options for the development of an information system

Manage information systems

• Understand the management of information systems
• Be able to set up information system processes
• Be able to manage an information system

Manage events

• Understand the management of an event
• Be able to manage the planning of an event
• Be able to manage an event
• Be able to follow up an event

Review the quality of customer service

• Understand how to review the quality of customer service
• Be able to plan the measurement of customer service
• Be able to evaluate the quality of customer service

Review the quality of customer service

• Understand how to review the quality of customer service
• Be able to plan the measurement of customer service
• Be able to evaluate the quality of customer service

Contribute to the improvement of business performance

• Understand the principles of resolving business problems
• Understand improvement techniques and processes
• Be able to solve problems in business
• Be able to contribute to the improvement of activities

Negotiate in a business environment

• Understand the principles underpinning negotiation
• Be able to prepare for business negotiations
• Be able to carry out business negotiations

Resolve customers’ problems

• Understand the monitoring and resolution of customers’ problems
• Be able to deal with customers’ problems

Resolve customers’ complaints

• Understand the monitoring and resolution of customers’ complaints
• Be able to deal with customers’ complaints

Analyse competitor activity

• Be able to identify competitor activity
• Be able to determine the nature of the threat posed by competitor activity

Developing sales proposals

• Understand how to write sales proposals
• Be able to develop sales proposals
• Be able to evaluate the proposal

Prioritising information for sales planning

• Understand sources and types of information that support sales
• Understand internal information that supports sales
• Be able to carry out a business audit of the internal and external sales environment
• Be able to use sales information to support the sales planning function

Manage customer service operations

• Understand the management of customer service operations
• Be able to plan customer service operations
• Be able to manage customer service operations
• Be able to prepare staff for the delivery of customer service
• Be able to measure customer service performance