ProQual Level 3 Diploma in Healthcare and Social Care Support Skills (Ofqual-Regulated Qualification)

Implement person centred approaches in health and social care

• Understand person centred approaches for care and support
• Be able to work in a personcentred way.
• Be able to establish consent when providing care or support
• Be able to encourage active participation
• Be able to support the individual’s right to make choices
• Be able to promote individuals’ well-being

Principles of safeguarding and protection in health and social care

• Know how to recognise signs of abuse.
• Know how to respond to suspected or alleged abuse.
• Understand the national and local context of safeguarding and protection from abuse.
• Understand ways to reduce the likelihood of abuse.
• Know how to recognise and report unsafe practices.

Assist in the administration of medication

• Know the current legislation, guidelines and policies relevant to the administration of medication
• Understand own role in assisting in the administration of medication
• Understand the requirements and procedures for assisting in the administration of medication
• Understand the requirements and procedures for ensuring patient safety
• Be able to prepare for the administration of medication
• Be able to assist in the administration of medication
• Be able to contribute to the management of medications and administration records

Carry out personal hygiene for individuals unable to care for themselves

• Know about safety measures specific to undertaking personal hygiene for individuals
• Know the anatomy and physiology of the skin, nose, mouth, eyes and ears.
• Be able to prepare to undertake personal hygiene activities for individuals
• Be able to undertake personal hygiene activities for individuals
• Be able to record and report the outcome of the activity

Support individuals with speech and language disorders to develop their communication skills

• Know current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with speech and language disorders to develop their communication skills
• Know the factors affecting individual’s ability to communicate
• Understand how therapeutic programmes and activities are used to support and enhance communication
• Be able to prepare to support individuals with speech and language disorders during agreed therapeutic activities
• Be able to support the implementation of agreed therapeutic programmes and activities to help individuals with speech and language disorders to develop their communication skills

Perform the non-scrubbed circulating role for perioperative procedures

• Understand how to perform the non-scrubbed circulating role for perioperative procedures in line with policies, protocols and good practice
• Know how medical devices are used for surgical interventions
• Be able to work with medical devices and equipment for clinical procedures in accordance with requirements

Minimise the risk of infection when transporting and storing healthcare waste

• Understand national and local policy and protocol relating to minimising the risk of spreading infection
• Know how to transport and store waste containers in line with national and local policy and protocol
• Be able to handle and transport waste containers safely
• Be able to store healthcare waste in line with local policy and protocol
• Be able to minimise the risk of infection after transporting and storing healthcare waste

Assist in the issuing of prescribed items

• be able to confirm the identity of the individua
• be able to identify whether the individual is taking other medication
• be able to issue prescribed items
• be able to operate within the limitations of the job role at all times
• be able to comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards

Assist in the manufacture and assembly of medicinal products

• Prepare the environment, equipment, ingredients and self, prior to assembly or manufacture of medicinal products
• Assist with the preparation and processing medicinal products
• Complete the assembly and manufacturing process of medicinal products
• Operate within the limitations of the job role
• Comply with standard operating procedures, health and safety and environmental monitoring policies

Assist in the preparation of documentation, materials and other items for manufacture and assembly of medicinal products

• Follow health and safety procedures in the work place
• Assist in the preparation of the work area
• Assist in the preparation and completion of the documentation and labels for the product
• Select and prepare raw materials for the preparation of the product
• Work within the limitations of the job role

Support individuals to carry out their own health care procedures

• Understand health care procedures likely to be undertaken by individuals
• Be able to support individuals to prepare to carry out their own health care procedures
• Be able to support individuals to carry out health care procedures
• Be able to monitor health care procedures undertaken by individuals

Provide support for therapy sessions

• Understand the benefits of therapy sessions
• Be able to prepare for therapy sessions
• Be able to provide support in therapy sessions
• Be able to observe and record therapy sessions
• Be able to contribute to the review of therapy sessions

Contribute to the discharge of individuals to carers

• Understand the procedures for discharging individuals to a carer
• Be able to prepare individuals for discharge
• Be able to contribute to the discharge of individuals to carers

Paediatric Emergency First Aid

• LO1: Understand the role of the paediatric first aider
• LO2: Be able to assess an emergency situation and act safely and effectively
• LO3: Be able to provide first aid for an infant and a child who is unresponsive and breathing normally
• LO4: Be able to provide first aid for an infant and a child who is unresponsive and not breathing normally
• LO5: Be able to provide first aid for an infant and a child who has a foreign body airway obstruction
• LO6: Be able to provide first aid to an infant and a child who is wounded and bleeding
• LO7: Know how to provide first aid to an infant and a child who is suffering from shock

Introduction to communication in health, social care or children’s and young people’s settings

• Understand why communication is important in the work setting
• Be able to meet the communication and language needs, wishes and preferences of individuals
• Be able to reduce barriers to communication
• Be able to apply principles and practices relating to confidentiality at work

Support individuals to meet personal care needs

• Be able to work with individuals to identify their needs and preferences in relation to personal care
• Be able to provide support for personal care safely
• Be able to support individuals to use the toilet
• Be able to support individuals to maintain personal hygiene
• Be able to support individuals to manage their personal appearance
• Be able to monitor and report on support for personal care

Contribute to the safe use of medical devices in the perioperative environment

• Understand the importance of following health and safety requirements when using medical devices in the perioperative environment
• Be able to check and handle medical devices in the perioperative environment, according to health and safety procedures
• Be able to check the integrity of instrument trays
• Be able to dispose of used items and equipment safely

Causes and Spread of Infection

• Understand the causes of infection
• Understand the transmission of infection

Prepare documentation, materials, components and other items for the preparation of aseptic products

• Prepare, monitor and maintain suitable working environments
• Complete documentation accurately
• Prepare starting materials for the preparation of aseptic products
• Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
• Operate within the limitations of the job role

Introduction to duty of care in health, social care or children’s and young people’s settings

• Understand the implications of duty of care
• Understand support available for addressing dilemmas that may arise about duty of care
• Know how to respond to complaints

Provide support for mobility

• Understand the importance of mobility
• Be able to prepare for mobility activities
• Be able to support individuals to keep mobile
• Be able to observe, record and report on activities to support mobility

Assist others to plan presentations

• Understand techniques and resources involved in planning presentations
• Be able to assist others to plan presentations

Order Routine Pharmaceutical Stock

• be able to accurately order stock
• be able to process orders
• be able to complete the ordering process
• Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
• Operate within the limitations of the job role

Dementia Awareness

• Understand what dementia is
• Understand key features of the theoretical models of dementia
• Know the most common types of dementia and their causes
• Understand factors relating to an individual’s experience of dementia

Support individuals to manage continence

• Understand factors that affect the management of continence
• Be able to support individuals to manage their own continence
• Be able to support the use of equipment to manage continence
• Be able to support continence safely
• Be able to monitor and report on support for managing continence

Move and position individuals in accordance with their plan of care

• Understand anatomy and physiology in relation to moving and positioning individuals
• Understand legislation and agreed ways of working when moving and positioning individuals
• Be able to minimise risk before moving and positioning individuals
• Be able to prepare individuals before moving and positioning
• Be able to move and position an individual
• Know when to seek advice from and/or involve others when moving and positioning an individual

Handle information in health and social care settings

• Understand the need for secure handling of information in health and social care settings
• Know how to access support for handling information
• Be able to handle information in accordance with agreed ways of working

The role of the health and social care worker

• Understand working relationships in health and social care.
• Be able to work in ways that are agreed with the employer.
• Be able to work in partnership with others.

Obtain and test specimens from individuals

• Understand the processes involved in obtaining and testing specimens from individuals.
• Be able to prepare to obtain specimens from individuals.
• Be able to obtain specimens from individuals.
• Be able to test specimens.
• Be able to report on the outcomes on the test of specimens.
• Understand relevant legislation, policy and good practice in relation to obtaining, carrying, testing and storing specimens.

Prepare individuals for healthcare activities

• Understand current legislation, policy and good practice related to the preparation of individuals for healthcare activities
• Be able to prepare individuals for healthcare activities
• Be able to record and report healthcare activities

Assist in planning and evaluating learning activities

• Know about current legislation, national guidelines, policies, protocols and good practice which inform planning and evaluating learning activities
• Understand adult learning styles
• Understand roles and responsibilities in planning, implementing and evaluating learning activities
• Be able to assist in planning learning activities
• Be able to evaluate learning activities

Assist the practitioner to carry out health care activities

• Know about current legislation, national guidelines, policies, protocols and good practice when assisting the practitioner to carry out health care activities
• Be able to assist the practitioner in carrying out health care activities

Minimise the risk of infection during the removal of used linen

• Understand the guidelines to be followed in relation to infection prevention and control
• Know how to remove linen for collection and disposal whilst minimising the risk of infection
• Be able to prepare to remove used linen in a way that minimises the risk of spreading infection
• Be able to remove used linen while reducing the risk of infection
• Be able to minimise the risk of infection after removing used linen

Inform an individual of discharge arrangements

• Understand discharge and post discharge information needs of individuals
• Be able to inform individuals of discharge arrangements

Understand the context of supporting individuals with learning disabilities

• Understand the legislation and policies that support the human rights and inclusion of individuals with learning disabilities
• Understand the nature and characteristics of learning disability
• Understand the historical context of learning disability
• Understand the basic principles and practice of advocacy, empowerment and active participation in relation to supporting individuals with learning disabilities and their families
• Understand how views and attitudes impact on the lives of individuals with learning disabilities and their family carers
• Know how to promote communication with individuals with learning disabilities

Select and wear appropriate personal protective equipment for work in health care settings

• Understand legislation, local policy and protocol in relation to dressing for work in a health care setting
• Be able to select and use personal protective equipment (PPE) in a health care setting

Monitor and maintain the environment and resources during and after clinical / therapeutic activities

• Know the procedures for monitoring and maintaining the environment and resources
• Be able to operate equipment
• Be able to monitor and maintain the environment and resources
• Be able to clean resources in own work area

Prepare and dress for scrubbed clinical roles

• Understand how to follow safe procedures when preparing and dressing for scrubbed clinical roles
• Know how to work within own sphere of competence
• Understand how to dress for scrubbed clinical roles
• Be able to work within scrubbed clinical roles

Care for individuals with naso-gastric tubes

• Understand how to care for individuals with naso-gastric tubes in line with current legislation, national guidelines, policies, protocols and good practice guidelines
• Know the anatomy and physiology of the upper gastrointestinal system and its relevance to naso-gastric procedures
• Be able to prepare to carry out nasogastric procedures
• Be able to support individuals undergoing naso-gastric procedures

The principles of Infection Prevention and Control

• Understand roles and responsibilities in the prevention and control of infections
• Understand legislation and policies relating to prevention and control of infections
• Understand systems and procedures relating to the prevention and control of infections
• Understand the importance of risk assessment in relation to the prevention and control of infections
• Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections
• Understand the importance of good personal hygiene in the prevention and control of infections

Assist with the provision of a pharmacy service to meet individuals’ needs

• Identify individual’s needs
• Provide information which meets the requirements of the individual
• Resolve individual’s issues and concerns
• Comply with organisational standard operating procedures, policies and procedures service
• Work within the limitations of the job role

Contribute to the effectiveness of teams

• Explain the importance of own role and how it contributes to the team performance
• Use feedback to improve personal team performance
• Manage time and commitments effectively
• Establish effective working relationships with all members of the team
• Comply with organisational, national and European legislation

Introduction to personal development in health, social care or children's and young people’s settings

• Understand what is required for competence in own work role
• Be able to reflect on own work activities
• Be able to agree a personal development plan
• Be able to develop own knowledge, skills and understanding

Support individuals who are distressed

• Understand causes and effects of distress
• Be able to prepare to support individuals who are experiencing distress
• Be able to support individuals through periods of distress
• Be able to support individuals to reduce distress
• Be able to record and report on an individual’s distress

Support individuals undergoing healthcare activities

• Understand healthcare activities in order to support individuals
• Be able to prepare individuals to undergo healthcare activities
• Be able to support individuals undergoing healthcare activities.
• Be able to support individuals following the healthcare activities.

Prepare equipment for intraoperative cell salvage blood processing

• Understand current legislation, national guidelines, policies, protocols and good practice related to which inform the preparation of equipment for intraoperative cell salvage blood processing
• Understand blood transfusion issues in relation to intraoperative cell salvage
• Understand the rationale for the use of intraoperative cell salvage
• Understand how the decision to proceed with intraoperative cell salvage blood processing is made
• Understand the rationale for swab washing in relation to intraoperative cell salvage blood
• Understand the role and function of equipment used for intraoperative cell salvage blood processing
• Be able to prepare equipment for intraoperative cell salvage blood processing

Assist in receiving, handling and dispatching clinical specimens

• Understand how health and safety measures are implemented when receiving, handling and dispatching clinical specimens
• Understand the reasons for different containers and transport media for different clinical specimens
• Be able to assist others to receive, handle, label and dispatch clinical specimens

Assist in the sale of medicines and products

• Be able to identify customers' needs
• Be able to refer a customer to the appropriate authority
• Understand when the sale of OTC medicines cannot be completed
• Be able to sell medicines or products
• Know the local policy, legislation and good practice for sale of medicines

Prepare aseptic products

• Monitor the working environment
• Prepare and maintain suitable working environments
• Prepare a range of aseptic products
• Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
• Operate within the limitations of the job role

Prepare and apply dressings and drains to individuals in the perioperative environment

• Understand the health and safety measures related to preventing wound contamination and cross infection when preparing and applying dressings and drains
• Understand how medical devices are used in the application of dressings, wound supports and drains in the learner environment
• Be able to select and prepare dressings and drains according to individual requirements
• Be able to apply dressings and attach drains according to individual requirements

Planning and Monitoring Work

• Understand how to work within the organisation’s policies, procedures and priorities
• Understand how to plan and allocate work
• Understand how to monitor a team’s work

Cleaning, Decontamination and Waste Management

•  Understand how to maintain a clean environment to prevent the spread of infection
• Understand the principles and steps of the decontamination process
• Understand the importance of good waste management practice in the prevention of the spread of infection

Ensure your own Actions Reduce risks to Health and Safety

• be able to identify the hazards in the workplace
• be able to act upon hazards in the workplace
• be able to reduce the risks to health and safety in the workplace

Introduction to equality and inclusion in health, social care or children’s and young people’s settings

• Understand the importance of equality and inclusion
• Be able to work in an inclusive way
• Know how to access information, advice and support about diversity, equality and inclusion

Provide agreed support for foot care

• Understand the signs and causes of foot and toe-nail abnormalities
• Be able to prepare to provide support for assessed foot care needs
• Be able to promote the individual’s engagement in their own foot care
• Be able to provide foot care safely
• Be able to record and report on foot care

Contribute to health and safety in health and social care

• Understand own responsibilities, and the responsibilities of others, relating to health and safety in the work setting
• Understand the use of risk assessments in relation to health and safety
• Understand procedures for responding to accidents and sudden illness
• Be able to reduce the spread of infection
• Be able to move and handle equipment and other objects safely
• Know how to handle hazardous substances and materials
• Understand how to promote fire safety in the work setting
• Be able to implement security measures in the work setting
• Know how to manage own stress

Support independence in the tasks of daily living

• Understand principles for supporting independence in the tasks of daily living
• Be able to establish what support is required for daily living tasks
• Be able to provide support for planning and preparing meals
• Be able to provide support for buying and using household and personal items
• Be able to provide support for keeping the home clean and secure
• Be able to identify and respond to changes needed in support for daily living tasks

Prepare equipment for intraoperative cell salvage blood collection

• Know current legislation, national guidelines, policies, protocols and good practice related to the preparation of equipment for intraoperative cell salvage blood collection
• Understand transfusion issues related to intraoperative cell salvage
• Understand the role and function of equipment used in intraoperative cell salvage blood collection
• Be able to prepare equipment for intraoperative cell salvage blood collection

Maintaining quality standards in the health sector

• Know how legislation, policies and procedures determine quality standards of work
• Know the limits of own expertise and knowledge and when to refer to others
• Know how to use resources efficiently to support quality standards

Emergency First Aid Skills

• Understand the role and responsibilities of an emergency first aider
• Know how to assess an incident
• Manage an unresponsive casualty who is breathing normally
• Manage an unresponsive casualty who is not breathing normally
• Recognise and assist a casualty who is choking
• Manage a casualty who is wounded and bleeding
• Manage a casualty who is in shock
• Understand how to manage a casualty with a minor injury

Assemble prescribed items

• Prepare to assemble prescribed items
• Select the prescribed item
• Label and package prescribed items
• Complete the assembly process
• Comply with current legal and ethical requirements, organisational standard operating procedures and relevant national and local guidelines and policies

Support participation in learning and development activities

• Understand the factors to take into account when supporting individuals to take part in activities for learning and development
• Be able to support individuals to prepare for taking part in learning and development activities
• Be able to contribute to preparing the environment and resources for learning and development activities
• Be able to support individuals to take part in learning and development activities
• Be able to contribute to the evaluation of learning or development activities

Provide support for sleep

• Understand the importance of sleep
• Be able to establish conditions suitable for sleep
• Be able to assist an individual to sleep
• Be able to monitor sleepBe able to monitor sleep
• Know how to access information and advice about difficulties with sleep

Remove wound closure materials

• Know the anatomy and physiology of the skin and underlying tissues
• Understand wound healing and contamination
• Understand the rationale for following approved procedures and techniques to remove wound closures
• Be able to prepare to remove wound closure materials
• Be able to remove wound closure materials
• Be able to record and report outcomes of procedures

Support individuals to eat and drink

• Be able to support individuals to make choices about food and drink
• Be able to prepare to provide support for eating and drinking
• Be able to provide support for eating and drinking
• Be able to clear away after food and drink
• Be able to monitor eating and drinking and the support provided

Undertake agreed pressure area care

• Understand the anatomy and physiology of the skin in relation to pressure area care
• Understand good practice in relation to own role when undertaking pressure area care
• Be able to follow the agreed care plan
• Understand the use of materials, equipment and resources are available when undertaking pressure area care
• Be able to prepare to undertake pressure area care
• Be able to undertake pressure area care

Service improvement in the health sector

• Know how to carry out evaluation of services
• Know how to pass on constructive ideas for improving service provision
• Know how to make changes to own practice to improve service provision

Meet food safety requirements when providing food and drink for individuals

• Understand the importance of food safety measures when providing food and drink for individuals
• Be able to maintain hygiene when handling food and drink
• Be able to meet safety requirements when preparing and serving food and drink for individuals
• Be able to meet safety requirements when clearing away food and drink
• Be able to store food and drink safely
• Know how to access additional advice or support about food safety

Understand loss and grief in end of life care

• Know the process of loss and grief
• Understand loss in the context of end of life care
• Understand how to support people following bereavement
• Understand how to manage own feelings of loss and grief when working in end of life care

Understand how to work in end of life care

• Know different perspectives on death and dying
• Understand the aims, principles and policies of end of life care
• Understand factors regarding communication in end of life care
• Know how to access the range of support services available to individuals and others

Collection of used equipment

• Be able to collect used equipment.
• Be able to implement standard precautions for infection prevention.
• Be able to complete records according to organisational requirements.

Sort used equipment and dispose of waste

• Be able to handle returned reuseable medical devices.
• Be able to dispose of waste, applying standard precautions and health and safety measures.
• Be able to complete records according to organisational requirements to include tracking and traceability.

Stroke Awareness

• Know what a stroke is
• Know how to recognise stroke
• Understand the management of risk factors for stroke
• Understand the importance of emergency response and treatment for stroke
• Understand the management of stroke

Introductory awareness of sensory loss

• Understand the factors that impact on an individual with sensory loss and steps that can be taken to overcome these
• Understand the importance of effective communication for individuals with sensory loss
• Know the main causes and conditions of sensory loss
• Know how to recognise when an individual may be experiencing sight and / or hearing loss
• Know how to report concerns about sensory loss

Assist in the Issuing of Pharmaceutical Stock

• be able to assemble stock for issue
• be able to issue stock
• be able to complete the issuing process
• be able to comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
• be able to operate within the limitations of the job role

Work with babies and young children to promote their development and learning

• Understand the development and learning of babies and young children
• Be able to promote the development and learning of babies and young children
• Understand the attachment needs of babies and young children
• Be able to engage with babies and young children and be sensitive to their needs
• Be able to work in partnership with carers in order to promote the learning and development of babies and young children

Engage in personal development in health, social care or children’s and young people’s settings

• Understand what is required for competence in own work role
• Be able to reflect on practice
• Be able to evaluate own performance
• Be able to agree a personal development plan
• Be able to use learning opportunities and reflective practice to contribute to personal development

Support individuals with multiple conditions and/or disabilities

• Understand the impact of multiple conditions and/or disabilities on individuals
• Understand own role in supporting individuals with multiple conditions and/or disabilities
• Understand the support available for individuals with multiple conditions and/or disabilities
• Be able to assist individuals with multiple conditions and/or disabilities
• Be able to evaluate the support provided to an individual to engage in activities

Support individuals who are bereaved

• Understand the effects of bereavement on individuals
• Understand principles for supporting individuals who are bereaved
• Be able to support individuals to express their response to loss
• Be able to support individuals who are bereaved
• Understand the role of specialist agencies in supporting individuals who are bereaved
• Be able to manage own feelings when providing support for individuals who are bereaved

Prepare for and carry out extended feeding techniques

• Understand anatomy and physiology in relation to extended feeding
• Understand extended feeding techniques
• Understand legislation and agreed ways of working when using extended feeding techniques
• Be able to manage risks relating to extended feeding
• Be able to prepare for extended feeding
• Be able to carry out and complete extended feeding techniques
• Be able to maintain records and report on extended feeding

Provide support to continue recommended therapies

• Understand the importance of supporting individuals to continue recommended therapies
• Be able to encourage individuals to complete activities recommended by therapists
• Be able to support individuals to continue recommended therapy
• Be able to observe, record and report on observations during recommended therapy
• Be able to contribute to evaluation and review of recommended therapies

Insert and secure nasogastric tubes

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
• Understand the purpose and functions of nasogastric tubes and associated procedures
• Be able to prepare the insertion of a nasogastric tube
• Be able to insert a nasogastric tube
• Be able to provide aftercare for individuals following nasogastric tube insertion

Develop positive relationships with children and young people

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year
• Understand the need for developing positive relationships with children and young people
• Be able to establish positive relationships with children and young people
• Be able to provide information and advice to children and young people

Provide advice and information to enable parents to promote the health and well-being of their newborn babies

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to providing advice and information to parents/carers on the health and wellbeing of newborn babies
• Understand the requirements for the health and well-being of newborn babies and their parents/carers
• Be able to provide advice and information that enables parents/carers to meet the health and well-being needs of their newborn babies

Facilitate and monitor housing and accommodation services to support individuals with mental health needs

• Understand legislation, national guidelines, policies, protocols and good practice guidelines related to working with housing and accommodation agencies supporting individuals with mental health needs
• Understand the nature and operation of the housing sector as related to people with mental health needs
• Be able to facilitate the arrangement of housing and accommodation services for individuals with mental health needs
• Be able to monitor the provision of housing and accommodation services for individuals with mental health needs
• Be able to keep records relating to individuals housing and accommodation

Collaborate in the assessment of environmental and social support in the community

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to the provision of environmental and social support in the community
• Understand how to assess the need for, and provision of, environmental and social support in the community
• Be able to carry out assessments in collaboration with others to establish the need for, and provision, of environmental and social support in the community
• Be able to plan changes to be made to the environment and social support with individuals and relevant others

Influencing Others at Work

• Understand the value of networking

Care for the physical and nutritional needs of babies and young children

• Be able to provide respectful physical care for babies and young children
• Be able to provide routines for babies and young children that support their health and development
• Be able to provide opportunities for exercise and physical activity
• Be able to provide safe and protective environments for babies and young children
• Be able to provide for the nutritional needs of babies under 18 months
• Understand how to provide for the nutritional needs of young children from 18-36 months

Support families who have a child with a disability

• Understand the impact on a family of having a child with a disability
• Be able to support families who have a child with a disability
• Be able to support families with a child with a disability to use informal networks and community resources
• Be able to work in partnership with other professionals and agencies to support families with a child with a disability

Support individuals to manage their finances

• Know how to access information and advice about financial affairs
• Be able to provide support for individuals to manage their finances
• Be able to contribute to applying for financial assistance
• Be able to contribute to reviewing support for managing finances

Obtain venous blood samples

• Understand legislation, policy and good practice related to obtaining venous blood samples.
• Understand the anatomy and physiology relating to obtaining venous blood samples.
• Be able to prepare to obtain venous blood samples.
• Be able to obtain venous blood samples.
• Be able to prepare venous blood samples for transportation.

Implement therapeutic group activities

• Understand the principles of therapeutic group activities
• Be able to plan and prepare for therapeutic group activities
• Be able to support individuals during therapeutic group activities
• Be able to contribute to the evaluation of therapeutic group activities

Collate and communicate health information to individuals

• Understand current legislation, national guidelines, policies, protocols and good practice in collating and communicating health information to individuals
• Be able to identify the information to be collated and communicated
• Be able to communicate health information

Provide information and advice to individuals on eating to maintain optimum nutritional status

• Know factors which can affect the nutritional status of individuals
• Know how to advise individuals on maintaining optimal nutritional status
• Be able to obtain specific body measurements from individuals
• Be able to provide individuals with information and advice on eating to maintain optimum nutritional status

Assist in the implementation of programmes to increase mobility, movement and functional independence

• Understand current legislation, national guidelines, policies, protocols and good practice related to the implementation of programmes to restore mobility, movement and functional independence
• Understand health topics related to restoring movement and functional independence
• Understand treatment programmes related to restoring movement and functional independence
• Be able to assist in implementing programmes to restore mobility, movement and functional independence
• Be able to make records and provide information to the practitioner

Receive and handle clinical specimens within the sterile field

• Understand how to receive and handle clinical specimens within the sterile field in line with health and safety guidance
• Be able to receive and handle clinical specimens within the sterile field

Prepare anaesthetic environment and provide support for pre and post-operative anaesthesia and recovery

• Understand health and safety measures specific to carrying out activities in the anaesthetic/recovery environment
• Understand the parameters for clinical readings taken in the anaesthetic/recovery environment
• Be able to prepare and maintain anaesthetic/recovery equipment for the reception of individuals
• Be able to assist the registered practitioner in caring for individuals in the anaesthetic/recovery environment

Make recommendations for the use of physical resources in a health setting

• Understand how to make recommendations for the use of physical resources in a health setting
• Be able to gather and interpret information to inform expenditure proposals, in line with organisational plans and objectives
• Be able to present proposals for expenditure for physical resources to stakeholders
• Be able to negotiate proposals for expenditure for physical resources with stakeholders

Maintaining quality standards in the health sector

• Understand how to provide a quality service within legislation, policies and procedures
• Understand the importance of working with others to provide a quality service
• Know how to monitor quality standards
• Understand the importance of prioritising own workload to reduce risks to quality

Understand Models of Disability

• Understand the difference between models of disability
• Understand how the adoption of models of disability can shape an individual’s identity and experience
• Understand how the adoption of models of disability can shape service delivery

Support individuals to access and use services and facilities

• Understand factors that influence individuals’ access to services and facilities
• Be able to support individuals to select services and facilities
• Be able to support individuals to access and use services and facilities
• Be able to support individuals to review their access to and use of services and facilities

Carry out vision screening

• Understand current legislation, policy and good practice related to carrying out vision screening
• Understand the factors related to vision screening
• Be able to prepare to carry out vision screening
• Be able to carry out vision screening
• Be able to support individuals during and after the procedure

Promote and implement health and safety in health and social care

• Understand own responsibilities, and the responsibilities of others, relating to health and safety
• Be able to carry out own responsibilities for health and safety
• Understand procedures for responding to accidents and sudden illness
• Be able to reduce the spread of infection
• Be able to move and handle equipment and other objects safely
• Be able to handle hazardous substances and materials
• Be able to promote fire safety in the work setting
• Be able to implement security measures in the work setting
• Know how to manage stress

Support young people with a disability to make the transition into adulthood

• Understand the steps and stages of moving from childhood into adulthood
• Understand how having a disability may affect the process of moving from childhood into adulthood
• Know the options for supporting a young person who has a disability to make the transition into adulthood
• Be able to support a young person with a disability through transition into adulthood
• Be able to support a young person to reflect on the transition

Understand mental well-being and mental health promotion

• Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span
• Know how to implement an effective strategy for promoting mental wellbeing and mental health with individuals and groups

Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy

• Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
• Understand the communication needs and abilities of individuals from diverse linguistic and cultural backgrounds
• Understand how to provide speech and language therapy related care and support for individuals from diverse linguistic and cultural backgrounds
• Know the types of information and materials required to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
• Be able to assist professionals in providing support for individuals and significant others from diverse linguistic and cultural backgrounds

Implement hydrotherapy programmes for individuals and groups

• Understand current legislation, national guidelines, policies, protocols and good practice related to implementing hydrotherapy programmes
• Know musculoskeletal aspects of the body
• Understand the principles of hydrotherapy practice
• Be able to implement hydrotherapy programmes
• Be able to report to the practitioner on the outcomes of the hydrotherapy programme

Deliver exercise sessions to improve individuals’ health and wellbeing

• Understand current legislation, national guidelines, policies, protocols and good practice related to delivering exercise session
• Understand the role of exercise and its physical effects
• Understand the principles and rationales for exercise programmes
• Understand the use of exercise equipment
• Be able to deliver exercise sessions

Provide support to the surgical team when preparing individuals for operative and invasive procedures

• Understand how to prepare individuals for operative and invasive procedures in line with national guidelines, policies, protocols and good practice
• Understand the factors to be considered in the choice of surgical instruments and supplementary items during operative procedures
• Be able to support others to prepare individuals for operative and invasive procedures
• Be able to select, handle and dispose of surgical instruments and supplementary items for operative and invasive procedures

Facilitate person centred assessment, planning, implementation and review

• Understand the principles of person centred assessment and care planning
• Be able to facilitate person centred assessment
• Be able to contribute to the planning of care or support
• Be able to support the implementation of care plans
• Be able to monitor a care plans
• Be able to facilitate a review of care plans and their implementation

Work in partnership with families to support individuals

• Understand partnership working with families
• Be able to establish and maintain positive relationships with families
• Be able to plan shared approaches to the care and support of individuals with families
• Be able to work with families to access support in their role as carers
• Be able to exchange and record information about partnership work with families
• Be able to contribute to reviewing partnership work with families
• Be able to provide feedback about support for families

Support individuals to develop and run support groups

• Understand the role of support groups
• Be able to support individuals to assess the need for additional support groups
• Be able to support individuals to develop their own support groups
• Be able to support individuals to run support groups
• Be able to support individuals to evaluate support groups

Monitor own work practice in health, social care or children’s and young people’s settings

• Understand the importance of monitoring work practices
• Be able to prepare to carry out monitoring activities
• Be able to carry out monitoring activities
• Be able to respond to the outcomes of monitoring activities

Perform first line calibration on clinical equipment to ensure it is fit for use

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
• Understand the procedures involved in the calibration of equipment
• Be able to run tests on equipment
• Be able to conclude and report on tests on equipment

Monitor and review individuals progress in relation to maintaining optimum nutritional status

• Understand how to monitor and review individuals’ progress in relation to maintaining optimum nutritional status
• Be able to monitor individuals’ progress in maintaining optimum nutritional status
• Be able to support individuals to review their own progress in relation to maintaining optimum nutritional status

Give presentations to groups

• Understand current legislation, national guidelines, policies, protocols and good practice related to group presentations.
• Understand factors which contribute to effective group presentations.
• Be able to plan a presentation to facilitate learning.
• Be able to present information to a group.

Support individuals in undertaking their chosen activities

• Understand current legislation, national guidelines, policies, protocols and good practice when supporting individuals to undertake chosen activities
• Understand concepts for supporting individuals to undertake chosen activities
• Be able to make plans with individuals to undertake chosen activities
• Be able to support individuals to undertake chosen activities

Control the use of physical resources in a health setting

• Understand how to control the use of physical resources in a health setting in line with local policy and protocol
• Be able to advise team members on the control of expenditure and physical resource usage in a health setting
• Be able to monitor expenditure and physical resource usage in a health setting

Support children and young people experiencing transitions

• Understand the impact of transitions on children and young people
• Understand how to support children and young people experiencing transitions
• Understand influences on children and young people experiencing transitions

Promote communication in health, social care or children’s and young people’s settings

• Understand why effective communication is important in the work setting
• Be able to meet the communication and language needs, wishes and preferences of individuals
• Be able to overcome barriers to communication

Contribute to the prevention of aggressive and abusive behaviour of people

• Be able to take action to discourage aggressive and abusive behaviour of people
• Understand the actions to take to discourage aggressive and abusive behaviour of people

Service improvement in the health sector

• Understand how to evaluate own work and that of others to identify potential improvements
• Understand how to make constructive suggestions about how services can be improved
• Understand how to discuss and agree improvements with others
• Understand how to make agreed improvements to own work and how to support others to make changes

Understand the process and experience of dementia

• Understand the neurology of dementia.
• Understand the impact of recognition and diagnosis of dementia.
• Understand how dementia care must be underpinned by a person centred approach.

Understand Physical Disability

• Understand the importance of differentiating between the individual and the disability
• Understand the concept of physical disability
• Understand the impact of living with a physical disability within society
• Understand the importance of promoting inclusion and independence

Support individuals with a learning disability to access healthcare

• Understand legislation, policies and guidance relevant to individuals with learning disabilities accessing healthcare
• Understand the function of different healthcare services that an individual with learning disabilities may need to access
• Understand the role of professionals within different healthcare services that a person with learning disabilities may need to access
• Understand how plans for healthcare and regular health checks underpin long-term health and well-being for individuals with learning disabilities
• Be able to complete and review plans for healthcare
• Understand the issues that an individual with learning disabilities may face when accessing a variety of healthcare services
• Be able to support an individual with learning disabilities when accessing a variety of healthcare services

Undertake urethral catheterisation processes

• Understand relevant legislation, policy and good practice in relation to carrying out urethral catheterization
• Understand the relevant anatomy and physiology
• Be able to prepare to insert urethral catheters
• Be able to insert urethral catheters
• Be able to monitor and care for the urethral catheter after insertion
• Be able to care for and support the individual during and after the procedure

Promote good practice in handling information in health and social care settings

• Understand requirements for handling information in health and social care settings
• Be able to implement good practice in handling information
• Be able to support others to handle information

Understand mental health problems

• Know the main forms of mental ill health
• Know the impact of mental ill health on individuals and others in their social network

Perform routine Electrocardiograph _ECG_ Procedures

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
• Understand the purpose and functions of electrocardiographs
• Be able to prepare to carry out routine electrocardiograph procedures
• Be able to carry out routine electrocardiograph procedures

Undertake treatments and dressings of lesions and wounds

• Understand safety measures specific to undertaking treatments and dressings of lesions and wounds
• Understand wound infection and healing
• Understand the rationale for carrying out procedures when treating wounds/lesions
• Be able to prepare to treat and dress lesions and wounds
• Be able to carry out treatments and dressings to lesions/wounds
• Be able to record and report outcomes of the activities

Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needs

• Understand relevant legislation, policy and good practice related to adapting and fitting healthcare equipment, medical devices, assistive technology, associated systems or products to meet individuals’ needs
• Understand anatomy and physiology relevant to adapting and fitting prescribed items to meet individuals’ needs
• Understand specialist technical requirements of healthcare equipment, medical devices, assistive technology, associated systems or products
• Be able to adapt prescribed items to meet individuals’ needs
• Be able to fit prescribed items to meet the needs of individuals

Administer oral nutritional products to individuals

• Understand how to administer oral nutritional products to individuals in line with current legislation, national guidelines, policies, protocols and good practice guidelines
• Understand common nutritional products and their uses
• Understand how to manage possible reactions to the use of nutritional products
• Be able to prepare for oral administration of nutritional products
• Be able to administer oral nutritional products to individuals
• Be able to maintain stock of nutritional products

Promote effective communication with individuals with sensory loss

• Understand the importance of effective two way communication
• Understand different methods that can support communication with individuals with sensory loss
• Be able to support the individual with communication
• Evaluate the effectiveness of methods of communication used to support an individual with sensory loss

Work with other professionals and agencies to support individuals with physical disability

• Understand the contribution that other professionals and agencies can make to support individuals with physical disabilities
• Be able to assess the needs of individuals with physical disabilities for inclusive social care provision
• Be able to demonstrate partnership working

Support individuals to access housing and accommodation services

• Understand support available to access housing and accommodation services
• Be able to work with individuals to identify housing and accommodation services that meet their needs
• Be able to work with individuals to plan to access housing and accommodation services
• Be able to work with individuals to access housing and accommodation services
• Be able to work with housing and accommodation services to meet the needs of individuals
• Be able to contribute to the review of housing and accommodation services for individuals

Identify information requirements in a health context

• Understand current legislation, national guidelines, policies, protocols and good practice related to identifying data requirements in a health context
• Be able to find and select data requirements in a health context
• Be able to prepare resources to retrieve the agreed data and information

Prepare and reproduce permanent radiographic images

• Understand the legislation and codes of practice related to the preparation and reproduction of radiographic images
• Understand the materials and techniques involved in preparing and reproducing permanent images
• Prepare equipment and materials to process radiographic images
• Carry out the processing of radiographic images
• Monitor the processing procedure for radiographic images

Develop and prepare speech and language therapy resources for alternative and augmentative communication _AAC_ use

• Understand how resources are used to support individuals who use alternative and augmentative communication (AAC) systems
• Be able to determine the resource needs of individuals who use AAC systems
• Be able to cost and order materials, equipment and resources for individuals who use AAC systems
• Be able to develop resources for individuals who use AAC systems

Carry out wound drainage care

• Understand safety measures specific to undertaking wound drainage care
• Understand the principles of wound drainage and use of related equipment
• Understand procedures and techniques involved in wound drainage
• Be able to prepare for wound drainage care
• Be able to carry out wound drainage care
• Be able to record and report outcomes from procedure

Prepare and provide surgical instrumentation and supplementary items for the surgical team

• Understand how to prepare and provide surgical instrumentation and items for the surgical team in line with health and safety procedures and protocols
• Be able to prepare surgical instruments and supplementary items for the surgical team
• Be able to provide surgical instruments and supplementary items for the surgical team
• Be able to dispose of waste from the sterile field

Care for a newly born baby when the mother is unable to do so

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to caring for newborn babies when the mother is unable to do so
• Understand how to meet the physical, social, emotional and developmental needs of newborns
• Be able to contribute to the safety of newborn babies within care
• Be able to feed, bathe and clothe newborn babies in line with local policy and protocol

Understand Child and Young Person Development

• Understand the expected pattern of development for children and young people from birth - 19 years.
• Understand the factors that influence children and young people’s development and how these affect practice.
• Understand how to monitor children and young people’s development and interventions that should take place if this is not following the expected pattern.
• Understand the importance of early intervention to support the speech, language and communication needs of children and young people.
• Understand the potential effects of transitions on children and young people’s development.

Provide support to maintain and develop skills for everyday life

• Understand the context of supporting skills for everyday life
• Be able to support individuals to plan for maintaining and developing skills for everyday life
• Be able to support individuals to retain, regain or develop skills for everyday life
• Be able to evaluate support for developing or maintaining skills for everyday life

Facilitate learning and development activities to meet individual needs and preferences

• Understand the role of learning and development activities in meeting individual needs
• Be able to identify learning and development activities to meet individual needs and preferences
• Be able to plan learning and development activities with individuals
• Be able to prepare for learning and development activities
• Be able to facilitate learning and development activities with individuals
• Be able to evaluate and review learning and development activities

Enable individuals with behavioural difficulties to develop strategies to change their behavior

• Understand how legislation, policies and practice affect the support provided to individuals to manage their behaviour.
• Understand the factors that influence behaviour.
• Be able to work with individuals to recognise the impact of their behaviour on others
• Be able to enable people to develop strategies for changing behavioural responses
• Be able to evaluate and review strategies for changing behavioural responses

Reprocess endoscopy equipment

• Understand current legislation, national guidelines, policies, protocols and good practice related to the reprocessing of endoscopy equipment
• Understand the procedures involved in reprocessing endoscopy equipment
• Carry out the reprocessing procedure
• Report and record on the reprocessing of endoscopy equipment

Support individuals with cognition and learning difficulties

• Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with cognition and learning difficulties
• Understand cognitive and learning difficulties
• Be able to assist the therapist to prepare learning activities
• Be able to support individuals with learning tasks
• Be able to assist in reviewing learning

Assist in testing individuals’ abilities prior to planning physical activities

• Understand current legislation, national guidelines, policies, protocols and good practice related to assisting in testing individuals prior to planning physical activities
• Understand health related topics in relation to physical activities
• Understand motivation factors for physical activities
• Be able to carry out preparations to assess individuals’ ability to exercise
• Be able to assist the practitioner to administer tests to assess individuals’ ability to exercise

Support individuals to manage dysphagia

• Understand how to support individuals to manage dysphagia in line with current legislation, national guidelines, policies, protocols and good practice guidelines
• Understand how dysphagia affects individuals
• Know the importance of nutritional intake for individuals with dysphagia
• Be able to support individuals in managing dysphagia by developing skills through participating in therapy programmes
• Be able to provide information to colleagues regarding individuals’ treatment

Provide advice on foot care for individuals with diabetes

• Understand good practice in diabetic foot care
• Understand the factors affecting foot health in individuals with diabetes
• Be able to discuss foot examination results with individuals/carers
• Be able to advise individuals/carers on the management of foot health
• Be able to complete records

Transport, transfer and position individuals and equipment within the perioperative environment

• Understand the importance of health and safety measures when transporting, transferring and positioning individuals and equipment in the perioperative care environment
• Understand the requirements for pressure area care in the perioperative environment
• Be able to prepare to transport individuals within the perioperative care environment
• Be able to assist in the transfer and positioning of individuals within the perioperative environment

Understand Sensory Loss

• Understand the factors that impact on an individual with sensory loss
• Understand the importance of effective communication for individuals with sensory loss
• Understand the main causes and conditions of sensory loss
• Know how to recognise when an individual may be experiencing sight and / or hearing loss and actions that may be taken

Support families who are affected by Acquired Brain Injury

• Understand the impact on families who care for an individual who is in a minimally responsive or vegetative state
• Understand the long term effects of acquired brain injury on family
• Understand legislation that is relevant to carers of an individual effected by acquired brain injury
• Be able to assess the support required by families who hold the primary caring role
• Be able to work in partnership with other professionals and agencies

Support individuals during a period of change

• Understand reasons for and responses to change
• Be able to support individuals to plan how to manage or adapt to change
• Be able to support individuals to manage or adapt to change
• Be able to evaluate the support provided during a period of change

Perform intravenous cannulation

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
• Understand the purpose and functions of intravenous cannulation
• Be able to prepare to carry out intravenous cannulation
• Be able to carry out intravenous cannulation
• Be able to monitor and report on the intravenous cannulation

Care for individuals with urethral catheters

• Understand current legislation national guidelines, policies, protocols and good practice related to caring for individuals with urethral catheters
• Understand the procedure of urethral catheterization
• Understand the use and application of catheter care equipment
• Be able to prepare individuals to carry out urethral catheters care
• Be able to carry out care for individuals with urethral catheters
• Be able to monitor and check individuals undergoing urethral catheter care

Conduct routine maintenance on clinical equipment

• Understand current legislation, national guidelines, policies, protocols and good practice related to conducting routine maintenance on clinical equipment
• Understand the procedures involved in conducting routine maintenance on clinical equipment
• Prepare to carry out routine maintenance on clinical equipment
• Carry out routine maintenance on clinical equipment
• Report and record on routine maintenance carried out on clinical equipment

Assist and support individuals to use alternative and augmentative communication systems _AAC_

• Understand current legislation, national guidelines, policies, protocols and good practice related to assisting and supporting individuals to use alternative and augmentative communication (AAC) systems
• Understand how to assist and support the use of AAC systems
• Understand how AAC systems support the needs of individuals
• Be able to prepare AAC equipment for individuals to use
• Be able to assist and support individuals to use AAC systems

Measure and record individuals’ body fluid balance in a perioperative environment

• Understand safe procedures relating to measuring and recording individuals’ fluid balance in a perioperative environment
• Be able to measure, record and review individuals’ body fluid balance in a perioperative environment
• Be able to manage equipment after measuring individuals’ body fluid balance

Support parents/carers to interact with and care for their newborn baby

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to interact with and care for their newborn baby
• Understand the importance of supporting parents/carers to interact and care for their newborn babies
• Be able to support parents/carers in caring for, interacting with and forming bonds with their newborn babies
• Be able to support parents/carers in feeding and keeping their babies clean and safe

Deliver training through demonstration and instruction

• Understand how to deliver training through demonstration and instruction
• Be able to deliver training by demonstration and instruction
• Be able to review learning and training