The LICQual Level 3 Diploma in Total Quality Management (TQM) is a foundational qualification designed to equip learners with essential knowledge and practical skills in the principles and application of quality management across various industries. This internationally recognized diploma introduces learners to the core concepts of Total Quality Management, including continuous improvement, customer satisfaction, process control, and quality assurance. It is ideal for individuals who aspire to begin or advance their careers in quality management, operations, or organizational performance roles.
LICQual Level 3 Diploma in Total Quality Management provides a structured understanding of how quality systems operate within both service-based and manufacturing organizations. Learners explore topics such as the history and evolution of TQM, key quality tools and techniques, quality standards (including ISO 9001), and the role of leadership in promoting a quality-driven culture. Through a combination of theoretical insights and practical case studies, students gain the ability to identify areas for improvement, implement quality initiatives, and contribute to an organization’s overall performance and competitiveness.
The LICQual Level 3 Diploma in Total Quality Management is designed for entry-level professionals, team leaders, supervisors, and aspiring quality practitioners. It supports progression into higher-level qualifications in quality assurance, business improvement, or operations management, making it an ideal starting point for a rewarding career in quality-driven industries. Whether you are seeking to improve internal processes, enhance customer satisfaction, or meet international compliance standards, this diploma offers the tools and knowledge to achieve measurable and sustainable results.
The LICQual Level 3 Diploma in Total Quality Management is a comprehensive qualification designed to provide learners with a strong foundation in the core principles and practices of quality management. This diploma introduces the essential concepts of Total Quality Management, including continuous improvement, customer satisfaction, defect prevention, and process optimization. Learners will develop a deep understanding of how to implement and support quality systems that align with international standards, such as ISO 9001.
Throughout the course, students will explore a wide range of quality management tools and techniques, such as root cause analysis, statistical process control, Six Sigma basics, and benchmarking. The program also covers the importance of leadership, team involvement, and a customer-focused culture in driving organizational excellence. Real-world examples and case studies are used to illustrate how Total Quality Management can improve efficiency, reduce costs, and enhance stakeholder value in various sectors, including manufacturing, healthcare, services, and education.
Whether you are new to the quality field or currently working in a quality-related role, this diploma will help you build the knowledge and practical skills required to contribute to your organization’s quality objectives. It also serves as a pathway to more advanced qualifications in quality assurance, operations, and performance management. The LICQual Level 3 Diploma in Total Quality Management is ideal for professionals seeking to make a meaningful impact on business performance, customer loyalty, and continuous improvement initiatives.
The LICQual Level 3 Diploma in Total Quality Management qualification consists of 6 mandatory units required for completion.
Mandatory Units
| Unit# | Unit Title |
| 1 | Introduction to Total Quality Management |
| 2 | Quality Planning and Control |
| 3 | Quality Assurance and Auditing |
| 4 | Continuous Improvement Techniques |
| 5 | Quality Management Tools and Techniques |
| 6 | Managing Quality Across Functions |
The LICQual Level 3 Diploma in Total Quality Management is designed for individuals at the early stages of their careers or those seeking to enter the field of quality management. It is ideal for professionals who want to develop a solid understanding of quality systems, process improvement, and customer-focused practices in various industries.
This course is especially suited for:
- Entry-Level Professionals and Fresh Graduates:
Individuals who are beginning their careers and want to gain practical knowledge of quality management principles. - Quality Control Assistants and Junior Quality Officers:
Employees working in quality assurance or inspection roles who want to advance their careers by learning TQM tools and standards. - Supervisors and Team Leaders:
Operational leaders who are responsible for maintaining product or service quality and want to strengthen their management approach. - Administrative and Support Staff:
Office personnel involved in documentation, compliance, and quality recordkeeping who need a deeper understanding of quality systems. - Professionals Transitioning into Quality Roles:
Individuals from other functional areas (like HR, production, or customer service) looking to shift into quality assurance or continuous improvement positions. - Small Business Owners and Entrepreneurs:
Business leaders who want to implement effective quality control practices to boost efficiency, customer satisfaction, and long-term success. - Anyone Interested in ISO Standards and Quality Tools:
Those who wish to build foundational knowledge about ISO 9001, internal audits, and key quality tools like PDCA, 5 Whys, and Pareto analysis.
This diploma is accessible and practical, offering valuable skills that are relevant across sectors such as manufacturing, healthcare, logistics, education, hospitality, and public services. It lays the groundwork for further studies in Total Quality Management and operational excellence.
Upon completing this Course students will be able to:
Introduction to Total Quality Management:
- Understand the core principles and concepts of Total Quality Management (TQM), including customer focus, continuous improvement, and employee involvement.
- Demonstrate the ability to apply TQM principles in a variety of organizational contexts to drive quality improvement.
- Analyze the role of leadership and organizational culture in fostering a TQM environment.
Quality Planning and Control:
- Develop effective quality planning strategies that align with organizational goals and customer expectations.
- Learn how to design, implement, and monitor quality control systems to ensure consistent product or service quality.
- Evaluate and apply quality control tools, such as Statistical Process Control (SPC), to monitor and measure process performance.
Quality Assurance and Auditing:
- Gain a deep understanding of quality assurance systems and their role in maintaining consistent standards of quality across products and services.
- Develop the ability to plan and conduct internal quality audits, assess compliance, and identify areas for improvement.
- Understand the principles of third-party certification and how auditing contributes to quality management systems.
Continuous Improvement Techniques:
- Explore various continuous improvement methodologies, such as the PDCA (Plan-Do-Check-Act) cycle and Six Sigma, to drive organizational excellence.
- Demonstrate the ability to apply continuous improvement strategies to identify inefficiencies and implement solutions that enhance product and process quality.
- Cultivate a mindset of ongoing learning and improvement to ensure long-term success in quality management.
Quality Management Tools and Techniques:
- Master key quality management tools and techniques, such as Fishbone diagrams, Pareto analysis, and flowcharts, to identify and solve quality-related problems.
- Learn to use data-driven tools to analyze quality performance, uncover root causes of issues, and support decision-making in quality improvement efforts.
- Apply quality management tools to monitor, measure, and control quality across various functions within an organization.
Managing Quality Across Functions:
- Understand how quality management is integrated across different business functions, including production, sales, marketing, and customer service.
- Develop strategies to ensure that quality management practices are consistent across all departments and levels of the organization.
- Analyze the impact of cross-functional collaboration on achieving organizational quality objectives and customer satisfaction.
