The LICQual Level 2 Diploma in Document Control and Record Management is a professionally developed qualification aimed at enhancing learners’ capabilities in advanced document handling, structured recordkeeping, and compliance-oriented documentation processes. This diploma bridges foundational knowledge with intermediate skills, enabling participants to take on greater responsibilities within document management systems across various industries. As organizations increasingly rely on information governance for operational transparency and regulatory adherence, this diploma offers a practical and career-enhancing learning path.
This qualification builds on the basic principles of document control and introduces more sophisticated concepts such as workflow automation, metadata standardization, regulatory frameworks, and document auditing. Learners will explore best practices in both physical and electronic document environments, including the use of digital platforms for version control, access permissions, and archiving. The course is especially relevant for professionals working in industries where accurate documentation is critical to safety, legal compliance, and quality assurance.
Participants will gain insight into the full document lifecycle, learning how to manage creation, review, distribution, and disposal in accordance with organizational policies and international standards. The LICQual Level 2 Diploma in Document Control and Record Management emphasizes both the theoretical and operational aspects of managing records securely and efficiently. It is suitable for individuals seeking to deepen their understanding and improve their performance in documentation roles.
The course content also highlights risk-based approaches to document handling, including disaster recovery planning, information security, and the integration of document control procedures into project management and enterprise content management (ECM) systems. Learners are equipped with the skills to perform document audits, support internal compliance activities, and facilitate collaboration among departments through standardized documentation protocols.
With a focus on real-world applications and industry-relevant practices, the LICQual Level 2 Diploma in Document Control and Record Management prepares learners to excel in fast-paced professional environments. The diploma serves as a stepping stone to senior-level qualifications in document governance, quality management, and digital transformation roles within documentation departments.
The LICQual Level 2 Diploma in Document Control and Record Management offers a structured approach to mastering documentation systems at an intermediate level. This diploma is designed to equip learners with the skills necessary to implement efficient and compliant document management processes across both manual and digital systems. It addresses key competencies required to work within regulated environments, supporting audit readiness and quality control initiatives.
Throughout the course, learners explore topics such as document classification schemes, information retention scheduling, and compliance with national and international records management standards. Additionally, learners gain practical experience with industry tools and procedures used to ensure traceability, accuracy, and security of information. The program enables professionals to contribute actively to data integrity and knowledge sharing within their organizations.
A unique element of this diploma is its emphasis on cross-functional collaboration and document governance across departments. Learners understand how to align document management objectives with corporate goals, ensuring that documentation supports strategic decision-making and risk management. The curriculum is delivered through a combination of case studies, interactive assignments, and guided learning that simulates real business environments.
By completing the LICQual Level 2 Diploma in Document Control and Record Management, professionals enhance their ability to oversee documentation processes with accountability and precision. The diploma supports career development for roles such as Document Control Officer, Records Analyst, Quality Assistant, and Compliance Coordinator. It also sets the foundation for progressing to advanced certifications in document control and information management systems.
The LICQual Level 2 Diploma in Document Control and Record Management qualification consists of 6 mandatory units required for completion.
Mandatory Units
| Unit# | Unit Title |
| 1 | Advanced Document Control Practices |
| 2 | Record Management Frameworks |
| 3 | Electronic Document Management Systems |
| 4 | Classification and Indexing Systems |
| 5 | Risk Management and Document Security |
| 6 | Record Retention Policies and Procedures |
The LICQual Level 2 Diploma in Document Control and Record Management is designed for individuals who are looking to build intermediate-level expertise in document and records management. This course is ideal for the following:
- Document controllers seeking to upgrade their qualifications and professional skills
- Records management professionals aiming to handle more complex documentation tasks
- Administrative staff involved in managing confidential or regulated documents
- Compliance officers responsible for ensuring documentation meets legal and industry standards
- Quality assurance assistants working with document auditing and control processes
- Project coordinators overseeing document workflows across departments
- Office managers implementing document storage, retrieval, and retention strategies
- Individuals with a Level 1 qualification in document control who wish to progress further
- Employees in regulated sectors such as oil & gas, construction, healthcare, or government
- Professionals transitioning into information governance or enterprise content management roles
- Data entry clerks and filing officers handling large volumes of organizational records
- IT support staff implementing or managing electronic document management systems (EDMS)
- Risk and audit support personnel maintaining traceable and auditable document trails
- Administrative professionals preparing for higher-level roles in documentation and compliance
- Individuals seeking internationally recognized credentials in document and record management
This diploma is suited for both current professionals and new entrants looking to advance their careers in documentation control and structured information handling.
Upon completing this Course students will be able to:
Advanced Document Control Practices
- Implement advanced document control techniques, including version control, approval workflows, and document distribution management.
- Analyze and improve document control processes to enhance efficiency, security, and compliance across the organization.
- Apply strategies for document versioning and lifecycle management to ensure accurate record-keeping.
Record Management Frameworks
- Understand and evaluate various record management frameworks used in different industries.
- Develop and implement appropriate record management structures that align with legal, regulatory, and organizational requirements.
- Assess the effectiveness of record management systems and recommend improvements to optimize organizational practices.
Electronic Document Management Systems (EDMS)
- Gain proficiency in using Electronic Document Management Systems (EDMS) to store, retrieve, and manage digital records.
- Design and implement EDMS strategies to streamline document workflows, improve accessibility, and ensure compliance with legal standards.
- Address challenges related to the integration of electronic systems into existing document control frameworks.
Classification and Indexing Systems
- Design and apply effective classification and indexing systems to organize and retrieve documents efficiently.
- Implement both physical and electronic filing and indexing methods to enhance document retrieval and storage.
- Apply indexing techniques to categorize documents systematically and ensure quick access to records.
Risk Management and Document Security
- Identify potential risks in document control and records management and develop strategies to mitigate them.
- Implement document security measures to protect sensitive information from unauthorized access and ensure compliance with privacy regulations.
- Evaluate and manage risks associated with document storage, access, and disposal, ensuring the security and integrity of records.
Record Retention Policies and Procedures
- Understand and apply record retention policies that align with legal and organizational requirements.
- Develop and implement retention schedules and disposal procedures to ensure proper management of records throughout their lifecycle.
- Monitor and review record retention practices to ensure they comply with industry standards and regulatory guidelines.
