In today’s fast-paced and diverse workplace environments, conflicts are inevitable—especially in non-clinical settings where communication gaps, role ambiguity, and operational pressures often collide. The LICQual Certificate in Non-Clinical Conflict Resolution Train the Trainer course equips professionals with the tools, techniques, and mindset to effectively mediate and resolve such conflicts while fostering a culture of cooperation and respect. This program is tailored for aspiring trainers who aim to mentor others in handling conflicts constructively and professionally.
This comprehensive training not only addresses the root causes of non-clinical workplace conflicts but also empowers participants with advanced instructional strategies to pass on their expertise. From understanding conflict dynamics to implementing proactive resolution models, this course prepares you to lead change within your organization. It promotes a deep awareness of interpersonal communication, emotional intelligence, and workplace psychology—all critical for de-escalating tension and promoting harmony.
Participants will be trained using interactive methodologies, real-life case studies, and hands-on scenarios that reflect real-world challenges in administrative, educational, hospitality, corporate, and support service settings. By focusing on non-clinical environments, this course bridges a crucial gap often overlooked in conflict management training, ensuring its relevance across multiple industries and sectors.
One of the standout features of this certification is its dual benefit: it not only strengthens your own conflict resolution capabilities but also enables you to train others within your team or organization. Whether you’re an HR professional, a team leader, a manager, or an independent trainer, this program adds significant value to your professional credentials and leadership capacity.
Earning the LICQual Certificate in Non-Clinical Conflict Resolution Train the Trainer will set you apart as a leader who prioritizes effective communication, employee wellbeing, and a respectful workplace culture. This internationally recognized qualification will position you as a trusted authority in conflict mediation and trainer development, opening doors to consulting, coaching, and leadership roles across a variety of sectors.
The LICQual Certificate in Non-Clinical Conflict Resolution Train the Trainer program is designed to develop both subject-matter expertise in conflict resolution and the pedagogical skills necessary to teach others. The course structure includes modules on conflict theory, negotiation techniques, trainer communication skills, adult learning principles, and workshop facilitation. Each module is carefully curated to ensure that participants leave with actionable insights and practical strategies they can use and teach.
Unlike generic conflict management courses, this specialized program is focused on non-clinical settings—ranging from corporate offices to educational institutions—where interpersonal dynamics and administrative pressures frequently cause misunderstandings and disputes. The curriculum takes into account the nuances of these environments, offering context-specific strategies for prevention, intervention, and resolution of conflicts.
This train-the-trainer program emphasizes the development of critical soft skills such as empathy, patience, and assertiveness, alongside technical teaching capabilities. Participants learn how to design impactful training sessions, assess learner performance, and adapt their delivery style to suit diverse learning needs. The goal is to create a ripple effect—training capable facilitators who can, in turn, cultivate conflict-resilient teams and organizations.
Graduates of this course gain not just a certificate, but a career-advancing toolkit. With practical frameworks, downloadable resources, and licensable materials provided, they are fully equipped to deliver engaging, compliant, and effective conflict resolution training programs. Whether your aim is to improve internal team dynamics or offer external consultancy services, this certification provides the credibility, content, and confidence to succeed.
The LICQual Certificate in Non-Clinical Conflict Resolution Train the Trainer qualification consists of 6 mandatory units required for completion.
Mandatory Units
| Unit# | Unit Title |
| 1 | Introduction to Conflict Resolution |
| 2 | Causes and Types of Conflicts in Non-Clinical Settings |
| 3 | Effective Communication for Conflict Resolution |
| 4 | Negotiation and Mediation Techniques |
| 5 | Designing Engaging Conflict Resolution Training |
| 6 | Conflict Prevention and Workplace Culture |
The LICQual Certificate in Non-Clinical Conflict Resolution Train the Trainer course is ideal for professionals across a wide range of sectors who are responsible for leading teams, managing personnel, or delivering training in non-clinical environments. Whether you’re looking to improve your conflict management skills or empower others to do the same, this course offers the tools and credentials to elevate your influence.
This program is specifically designed for:
- HR professionals who handle workplace grievances, mediate disputes, and shape organizational culture.
- Team leaders, supervisors, and line managers who deal with performance issues, communication breakdowns, or departmental conflicts.
- Corporate trainers and learning & development specialists who deliver staff training and wish to expand their curriculum with conflict resolution content.
- Educators and academic administrators operating in non-teaching roles who manage student affairs, administrative teams, or cross-functional coordination.
- Healthcare support staff and coordinators working in non-clinical roles, such as administration or operations, where internal conflicts can disrupt service quality.
- Consultants and freelance coaches looking to offer certified conflict resolution training to clients and organizations.
Upon completing this Course students will be able to:
1. Introduction to Conflict Resolution
- Understand the basic principles and importance of conflict resolution in non-clinical settings.
- Recognise the different types of conflict that can occur in the workplace.
- Learn the impact of unresolved conflict on individuals, teams, and organisations.
- Understand the role of a conflict resolution trainer and their responsibility in fostering a positive environment.
2. Causes and Types of Conflicts in Non-Clinical Settings
- Identify common causes of conflict in non-clinical environments, such as communication breakdowns, personality clashes, and resource allocation.
- Understand the different types of conflict, including interpersonal, intragroup, and intergroup conflicts.
- Analyse the factors that contribute to conflict escalation and how to prevent them.
- Develop strategies to address conflicts in non-clinical settings before they become disruptive.
3. Effective Communication for Conflict Resolution
- Understand the role of communication in conflict resolution.
- Learn active listening skills and their importance in conflict resolution.
- Develop the ability to express thoughts and concerns clearly and respectfully.
- Understand non-verbal communication and how it can impact conflict resolution.
- Improve the ability to adapt communication styles to different conflict situations.
4. Negotiation and Mediation Techniques
- Understand the key principles of negotiation and mediation as tools for conflict resolution.
- Learn how to apply negotiation techniques to reach mutually beneficial solutions.
- Understand the steps involved in mediation and how to facilitate a mediation session.
- Develop the skills necessary to balance power dynamics and ensure fairness during mediation.
- Learn how to guide parties towards finding common ground and resolving conflicts constructively.
5. Designing Engaging Conflict Resolution Training
- Understand the principles of effective training design, particularly for conflict resolution.
- Learn how to create clear learning objectives and tailor content to meet the needs of different audiences.
- Develop engaging training materials and activities that enhance conflict resolution skills.
- Use various teaching methods, including role-plays, case studies, and simulations, to engage learners.
- Learn how to evaluate and adjust training to improve participant learning and engagement.
6. Conflict Prevention and Workplace Culture
- Understand the importance of creating a workplace culture that promotes collaboration and reduces conflict.
- Learn strategies to prevent conflict through clear communication, setting expectations, and fostering respect.
- Identify proactive measures for maintaining positive relationships within teams and across the organisation.
- Develop conflict prevention policies and practices that align with the organisation’s goals and values.
- Learn how to address and manage potential conflict before it disrupts the workplace environment.
