The ICTQual Level 3 Diploma in Quality Assurance and Quality Control (QA/QC) is a foundational qualification designed to provide learners with essential knowledge and practical skills in maintaining standards, ensuring compliance, and improving processes across industries. This program introduces the principles of quality assurance systems, inspection techniques, testing methods, and regulatory frameworks, preparing learners to contribute effectively to organizational excellence.
Learners will gain practical knowledge in areas such as testing methods, documentation practices, regulatory requirements, and continuous improvement strategies. Each unit blends theory with applied learning, enabling participants to understand how QA/QC supports customer satisfaction, operational efficiency, and organizational excellence.
Through structured study and applied learning, participants gain a clear understanding of how QA/QC supports product reliability, customer satisfaction, and operational efficiency. The diploma is ideal for students, entry‑level professionals, and career changers who want to build a strong foundation in quality management and progress toward advanced qualifications or roles in manufacturing, engineering, construction, healthcare, and service industries.
The ICTQual Level 3 Diploma in Quality Assurance and Quality Control (QA/QC) is a structured 60‑credit qualification delivered through 8 specialized units. This program introduces learners to the essential principles of quality management, inspection techniques, compliance frameworks, and process improvement, equipping them with the skills needed to ensure products and services meet international standards.
This diploma is ideal for students, entry‑level professionals, and career changers who want to build a strong foundation in quality management. By completing all 8 units, learners demonstrate their readiness to progress to higher‑level qualifications and pursue career opportunities in manufacturing, engineering, construction, healthcare, and service industries.
This qualification, the ICTQual Level 3 Diploma in Quality Assurance and Quality Control (QA/QC), consists of 8 mandatory units.
Mandatory Units
- Principles of Quality Assurance
- Fundamentals of Quality Control
- International Standards and Regulatory Compliance in QA/QC
- Inspection Methodologies and Technical Documentation
- Applied Practices in Quality Assurance and Quality Control
- Quality Control in Civil Engineering Projects
- Quality Control in Electrical Systems and Installations
- Quality Control in Mechanical Engineering Processes
The ICTQual Level 3 Diploma in QA/QC is designed for learners who want to build a strong foundation in quality management, inspection, and compliance practices. It is particularly suited for:
- Students and fresh graduates who want to enter industries such as manufacturing, engineering, construction, healthcare, and services, with a recognized qualification in QA/QC.
- Entry‑level professionals and technicians already working in production, testing, or inspection roles who want to formalize their skills and strengthen their career prospects.
- Junior staff in compliance or operations who need practical knowledge of quality assurance systems, documentation, and regulatory frameworks.
- Career changers seeking to transition into the growing field of quality management and process improvement, where demand for skilled QA/QC professionals is increasing.
- Organizations and employers aiming to upskill their workforce in inspection techniques, testing methods, and continuous improvement strategies.
- Aspiring professionals who plan to progress to higher‑level qualifications (Level 4 and beyond) and eventually take on supervisory or managerial roles in QA/QC.
This diploma is ideal for anyone committed to ensuring product reliability, customer satisfaction, and operational excellence. By completing the program, learners demonstrate their readiness to contribute to quality systems, compliance processes, and organizational improvement initiatives across diverse industries.
Learning Outcomes for the ICTQual Level 3 Diploma in Quality Assurance and Quality Control (QA/QC):
Principles of Quality Assurance
- Understand the fundamental concepts and philosophy of quality assurance in industrial contexts.
- Explain the role of QA in ensuring product and service reliability.
- Identify key responsibilities of quality assurance professionals across industries.
- Apply QA frameworks to improve organizational efficiency and customer satisfaction.
- Evaluate the impact of QA on compliance with international standards.
- Develop strategies for continuous improvement through QA systems.
- Demonstrate awareness of ethical and professional practices in quality assurance.
- Relate QA principles to real‑world case studies and industry applications.
Fundamentals of Quality Control
- Define the scope and objectives of quality control in engineering and manufacturing.
- Differentiate between preventive and corrective QC measures.
- Apply statistical tools and sampling techniques for quality inspection.
- Recognize the importance of defect detection and corrective action.
- Implement QC procedures to maintain product consistency.
- Assess the role of QC in reducing waste and optimizing resources.
- Interpret QC data to support decision‑making processes.
- Integrate QC practices into organizational quality management systems.
International Standards and Regulatory Compliance in QA/QC
- Identify key international standards such as ISO, ASTM, and ASME.
- Explain the importance of regulatory compliance in global industries.
- Apply standardization principles to QA/QC processes.
- Evaluate the impact of non‑compliance on organizational reputation and safety.
- Interpret certification requirements for QA/QC professionals.
- Develop awareness of sector‑specific compliance frameworks (construction, oil & gas, pharma).
- Relate standards to risk management and quality audits.
- Demonstrate knowledge of documentation required for compliance verification.
Inspection Methodologies and Technical Documentation
- Understand the role of inspection in QA/QC systems.
- Apply different inspection techniques for civil, electrical, and mechanical projects.
- Recognize the importance of accurate technical documentation.
- Prepare inspection reports that meet industry standards.
- Evaluate inspection outcomes to recommend corrective actions.
- Use checklists and templates for systematic inspections.
- Integrate inspection data into quality management systems.
- Demonstrate professional communication through technical documentation.
Applied Practices in Quality Assurance and Quality Control
- Apply QA/QC principles to real‑world industrial projects.
- Demonstrate practical skills in inspection, testing, and reporting.
- Integrate QA/QC practices into project management frameworks.
- Evaluate case studies to identify best practices in QA/QC.
- Implement corrective and preventive actions in workplace scenarios.
- Use QA/QC tools to enhance safety and reliability.
- Collaborate effectively with multidisciplinary teams in QA/QC projects.
- Reflect on professional growth through applied QA/QC practices.
Quality Control in Civil Engineering Projects
- Apply QC principles to construction materials and site inspections.
- Evaluate concrete, steel, and other civil materials for compliance.
- Recognize common defects in civil engineering projects.
- Implement QC procedures for structural safety and durability.
- Prepare documentation for civil QC inspections.
- Relate QC practices to international civil engineering standards.
- Assess the impact of QC on project timelines and costs.
- Demonstrate awareness of safety and environmental considerations in civil QC.
Quality Control in Electrical Systems and Installations
- Apply QC principles to electrical systems and installations.
- Conduct inspections of wiring, circuits, and electrical equipment.
- Recognize safety hazards and compliance issues in electrical projects.
- Implement testing procedures for electrical reliability.
- Prepare technical documentation for electrical QC inspections.
- Relate QC practices to international electrical standards.
- Evaluate the role of QC in preventing electrical failures.
- Demonstrate awareness of occupational safety in electrical QC.
Quality Control in Mechanical Engineering Processes
- Apply QC principles to mechanical systems and processes.
- Inspect mechanical components for defects and compliance.
- Implement calibration procedures for mechanical equipment.
- Recognize common mechanical failures and corrective actions.
- Prepare documentation for mechanical QC inspections.
- Relate QC practices to international mechanical engineering standards.
- Evaluate the impact of QC on mechanical system efficiency.
- Demonstrate awareness of safety and reliability in mechanical QC.
