The ProQual Level 3 Diploma in Business Administration is designed to equip students with a range of practical and theoretical skills essential for effective business administration. Upon successful completion of the course, students will be able to:

Principles of business

• Understand business markets
• Understand business innovation and growth
• Understand financial management
• Understand business budgeting
• Understand sales and marketing

Principles of business communication and information

• Understand negotiation in a business environment
• Understand how to develop and deliver presentations
• Understand how to create bespoke business documents
• Understand information systems in a business environment

Communicate in a business environment

• Understand business communication models, systems and processes
• Be able to communicate in writing in business
• Be able to communicate verbally in business

Principles of administration

• Understand how to manage an office facility
• Understand health and safety in a business environment
• Understand how to take minutes of meetings
• Understand how to chair, lead and manage meetings
• Understand how to supervise an administration team
• Understand how to organise events

Manage personal and professional development

• Be able to identify personal and professional development requirements
• Be able to fulfil a personal and professional development plan
• Be able to maintain the relevance of a personal and professional development plan

Contribute to the development and implementation of an information system

• Understand the design and implementation of an information system
• Be able to contribute to the development of an information system
• Be able to contribute to the implementation of an information system

Contribute to the improvement of business performance

• Understand the principles of resolving business problems
• Understand improvement techniques and processes
• Be able to solve problems in business
• Be able to contribute to the improvement of activities

Administer parking and traffic challenges, representations and civil parking appeals

• Understand the administration of parking and traffic challenges
• Be able to process the receipt of challenges, representations and CPN appeals
• Be able to respond to challenges, representations and CPN appeals

Negotiate in a business environment

• Understand the principles underpinning negotiation
• Be able to prepare for business negotiations
• Be able to carry out business negotiations

Evaluate provision of business travel or accommodation

• Understand the provision of business travel or accommodation arrangements
• Be able to evaluate the quality of organisational business travel or accommodation arrangements
• Be able to recommend improvements to organisational business travel or accommodation arrangements

Develop a presentation

• Understand how to develop a presentation
• Be able to develop a presentation

Manage an office facility

• Understand the management of an office facility
• Be able to manage and maintain an office facility

Provide administrative support in schools

• Understand administration within a school environment
• Be able to provide administrative services
• Be able to operate school administrative systems and procedures

Build legal case files

• Understand how to build legal case files
• Be able to build case files

Deliver a presentation

• Understand the principles underpinning the delivery of presentations
• Be able to prepare to deliver a presentation
• Be able to deliver a presentation

Analyse and present business data

• Understand the analysis and presentation of business data
• Be able to analyse quantitative and qualitative business data
• Be able to present the analysis of business data

Administer statutory parking and traffic appeals

• Understand the administration of statutory parking and traffic appeals
• Be able to prepare case evidence for statutory parking and traffic appeals
• Be able to investigate cases for statutory appeals
• Be able to contest statutory parking and traffic appeals

Create bespoke business documents

• Understand how to create bespoke business documents
• Be able to design bespoke business documents
• Be able to create bespoke business documents

Administer parking and traffic debt recovery

• Understand the parking and traffic debt recovery process
• Be able to administer the parking and traffic debt recovery process

Manage legal case files

• Understand the management of legal case files
• Be able to manage case files

Administer the recruitment and selection process

• Understand the recruitment and selection process
• Be able to administer the recruitment process
• Be able to administer the selection process

Handle mail

• Understand how to deal with mail
• Be able to deal with incoming mail
• Be able to deal with outgoing mail

Organise business travel or accommodation

• Understand the organisation of business travel or accommodation for others
• Be able to research business travel or accommodation options for others
• Be able to make business travel or accommodation arrangements for others

Provide administrative support for meetings

• Understand the administration of meetings
• Be able to make administrative preparations for meetings
• Be able to support the administration of meetings

Prepare text from notes using touch typing

• Understand how to create text from notes
• Be able to produce text using touch typing

Contribute to the organisation of an event

• Understand event organization
• Be able to carry out preevent actions
• Be able to set up an event
• Be able to carry out postevent actions

Employee rights and responsibilities

• Understand the role of organisations and industries
• Understand employers’ expectations and employees’ rights and obligations

Prepare text from shorthand

• Understand how to use shorthand to create text
• Be able to use shorthand to prepare text

Buddy a colleague to develop their skills

• Understand how to buddy a colleague
• Be able to plan to buddy a colleague
• Be able to support a buddy colleague carrying out work activities

Store and retrieve information

• Understand information storage and retrieval
• Be able to gather and store information
• Be able to retrieve information

Administer parking dispensations

• Understand the administration of parking dispensations
• Be able to process applications for parking dispensations
• Be able to issue parking dispensations

Administer finance

• Understand finance for administrators
• Be able to administer finance

Prepare text from recorded audio instruction

• Understand the preparation of text from recorded notes
• Be able to prepare text from recorded notes

Administer human resource records

• Understand the administration of human resource (HR) records
• Be able to administer HR information

Produce business documents

• Understand how to prepare business documents
• Be able to prepare business documents
• Be able to distribute business documents

Produce minutes of meetings

• Understand how to take minutes of meetings
• Be able to take notes of meetings
• Be able to produce minutes of meetings

Resolve administrative problems

• Understand the principles underpinning the resolution of administrative problems
• Be able to identify administrative problems
• Be able to resolve administrative problems

Prepare specifications for contracts

• Understand the principles supporting the preparation of specifications for contracts
• Be able to prepare specifications for contracts

Support environmental sustainability in a business environment

• Understand the principles supporting environmental sustainability in a business environment
• Be able to implement best practice in environmental sustainability in a business environment

Administer legal files

• Understand the administration of legal files
• Be able to maintain a legal file
• Be able to close and archive a legal file

Monitor information systems

• Understand how information systems are used
• Be able to monitor information systems

Maintain and issue stationery and supplies

• Understand the maintenance of stationery and supplies
• Be able to maintain stocks of stationery and supplies
• Be able to issue stock of stationery and supplies

Manage team performance

• Understand the management of team performance
• Be able to allocate and assure the quality of work
• Be able to manage communications within a team

Participate in a project

• Understand how to manage a project
• Be able to support the delivery of a project

Manage individuals’ performance

• Understand the management of underperformance in the workplace
• Be able to manage individuals' performance in the workplace

Implement and maintain business continuity plans and processes

• Be able to plan for the implementation of business continuity plans and processes
• Be able to implement business continuity plans and processes
• Be able to maintain the fitness for purpose of on-going business continuity plans and processes

Manage individuals’ development in the workplace

• Be able to carry out performance appraisals
• Be able to support the learning and development of individual team members

Procure products and/or services

• Be able to identify procurement requirements
• Be able to select suppliers
• Be able to buy products and/or services

Promote equality, diversity and inclusion in the workplace

• Understand the organisational aspects of equality, diversity and inclusion in the workplace
• Understand the personal aspects of equality, diversity and inclusion in the workplace
• Be able to support equality, diversity and inclusion in the workplace

Implement change

• Understand the principles of change management
• Be able to plan the implementation of change
• Be able to manage the implementation of a change plan
• Be able to evaluate the effectiveness of the implementation of change plans

Chair and lead meetings

• Be able to prepare to lead meetings
• Be able to chair and lead meetings
• Be able to deal with post-meeting matters

Bespoke Software

• Input and combine information using bespoke software
• Create and modify appropriate structures to organise and retrieve information efficiently
• Exploit the functions of the software effectively to process and present information

Spreadsheet software

• Use a spreadsheet to enter, edit and organise numerical and other data
• Select and use appropriate formulas and data analysis tools and techniques to meet requirements
• Use tools and techniques to present, and format and publish spreadsheet information

Database software

• Plan, create and modify relational database tables to meet requirements
• Enter, edit and organise structured information in a database
• Use database software tools to create, edit and run data queries and produce reports

Word processing software

• Enter and combine text and other information accurately within word processing documents
• Create and modify appropriate layouts, structures and styles for word processing documents
• Use word processing software tools and techniques to format and present documents effectively to meet requirements

Using Email

• Use e-mail software tools and techniques to compose and send messages
• Manage use of e-mail software effectively

Organise and deliver customer service

• Understand how to organise customer service delivery
• Be able to plan the delivery of customer service
• Be able to deliver customer service

Resolve customers’ complaints

• Understand the monitoring and resolution of customers’ complaints
• Be able to deal with customers’ complaints

Manage a budget

• Understand how to identify financial requirements
• Understand how to set budgets
• Be able to manage a budget
• Be able to evaluate the use of a budget

Develop and maintain professional networks

• Understand the principles of effective networking
• Be able to identify professional networks for development
• Be able to maintain professional networks

Manage physical resources

• Be able to identify the need for physical resources
• Be able to obtain physical resources
• Be able to manage the use of physical resources

Prepare for and support quality audits

• Understand the principles underpinning the management of quality
• Be able to prepare for quality audits
• Be able to support quality audits

Manage business risk

• Understand the management of business risk
• Be able to address business risk
• Be able to mitigate business risk

Manage a project

• Understand the management of a project
• Be able to plan a project
• Be able to manage a project
• Be able to evaluate the effectiveness of a project

Develop and implement an operational plan

• Understand the principles of operational planning
• Be able to develop an operational plan
• Be able to implement an operational plan
• Be able to evaluate the effectiveness of an operational plan

Encourage innovation

• Be able to identify opportunities for innovation
• Be able to generate and test ideas for innovation and improvement
• Be able to implement innovative ideas and improvements

Website software

• Create structures and styles and use them to produce websites
• Select and use website software tools and features to develop multiple page websites with multimedia and interactive features
• Publish and test multiple page websites with multimedia and interactive features

Presentation software

• Input and combine text and other information within presentation slides
• Use presentation software tools to structure, edit and format presentations
• Prepare interactive slideshow for presentation

Recruitment, selection and induction practice

• Understand the principles and theories underpinning recruitment, selection and induction practice
• Be able to recruit people into an organization
• Be able to select appropriate people for the role
• Be able to induct people into an organization

Principles of digital marketing and research

• Understand the role and requirements of digital marketing
• Understand the principles of search engine optimisation (SEO)
• Understand the principles of marketing research using the internet
• Understand the principles of digital marketing device and message design
• Understand how to use digital technology for marketing purposes

Principles of marketing stakeholder relationships

• Understand marketing stakeholder relationships
• Understand how to build and manage marketing stakeholder relationships
• Understand how to monitor and control marketing stakeholder relationships

Principles of market research

• Understand the basis on which market research is commissioned
• Understand how to design market research projects
• Understand the principles of marketing data collection
• Understand the principles of marketing data interpretation and evaluation

Principles of marketing and evaluation

• Understand the principles of market segmentation
• Understand how to assess market opportunities for new products and/or services
• Understand the principles of marketing strategy development
• Understand how to evaluate the effectiveness of a marketing strategy

Understand the customer service environment

• Understand the concepts and practices underpinning customer service delivery
• Understand the relationship between customer service and a brand
• Understand the structure of customer service
• Understand the implications of legislation on customer service delivery

Understand the legal context of business

• Understand the legal framework within which businesses operate
• Understand the principles of business governance
• Understand how contract law affects a business
• Understand the requirements of employment law

Principles of social media within a business

• Understand how Social Media fits into the objectives and marketing of a business
• Understand how to select Social Media tools and channels for a business
• Understand how to measure the success of using social media tools and channels
• Understand how social media policy and guidelines can impact a business
• Be able to monitor how a business is using Social Media

Principles of leadership and management

• Understand the principles of effective decision making
• Understand leadership styles and models
• Understand the role, functions and processes of management
• Understand performance measurement